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Kyle026
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Dell Inspiron 15 7567 grey screen

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Help!!!

I have a Dell Inspiron 15 7567 1050 TI Ver.

My problem is that when am closing my laptop screen (not shutting down) like putting it on sleep mode. Then opening it back back i get a grey screen. After i get the grey screen i can't really do much after that, my only option is holding the power button til it shuts down. My friend has the same laptop as me and he has this problem too.I don't really know what the cause of this problem maybe its not new windows update but i don't think so cause some people i know don't have the problem that i have.

I hope some of you people know how to fix it. Thank you in advance

Here is how it looks like:

https://imgur.com/a/1mXv8

10 Replies
LSUFAN51
Diamond

RE: Dell Inspiron 15 7567 grey screen

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The gray screen appears to be cause by an out dated / corrupt Video driver. Lately, there have been a lot of complaints about gray / vertical screen. You're able to get into windows ?

Note: I'm hoping one of the forum Dell reps see this thread and report this problem to the Dell team.

LSUFAN51
Diamond

RE: Dell Inspiron 15 7567 grey screen

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If you're able to boot into windows, I suggest updating the System Setup(BIOS). Please following the instructions in the video below to safety installed latest BIOS version.

LSUFAN51
Diamond

RE: Dell Inspiron 15 7567 grey screen

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If the vertical lines still appears after the BIOS update:

I suggest installing the latest Chipset and Video drivers in correct order or one by one.

How to reinstall drivers in the correct order | Dell US

EDIT:

Mallachi
Copper

RE: Dell Inspiron 15 7567 grey screen

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Ok, the same thing happened to me yesterday – it might have been Windows update.

Since then I’ve restored Windows to factory setting and sleep mode started to work properly again, for a moment. After the updates to Windows downloaded and installed the problem came back again.

Also the problem started for everyone (me, original poster and user ellieS7 - en.community.dell.com/.../20023673 ) yesterday after update.

Hopefully next Windows update fixes it.

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LSUFAN51
Diamond

RE: Dell Inspiron 15 7567 grey screen

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It look as though the Intel HD Graphics 530 Driver (Version 22.20.16.4735) that Microsoft pushing in their windows update isn't compatible with a older BIOS version on the system. Please check out the link below:

Inspiron 15 7000 7567 issue with screen upon opening ...

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Kyle026
Bronze

RE: Dell Inspiron 15 7567 grey screen

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Yes, thank you for your help! I just needed to update the bios to fix the problem.

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Kyle026
Bronze

RE: Dell Inspiron 15 7567 grey screen

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Yes, I had the older bios. That was causing the problem but i updated it and it works fine now. Thanks for the help!

LSUFAN51
Diamond

RE: Dell Inspiron 15 7567 grey screen

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Kyle026

Thanks for confirming the BIOS update fix the screen.

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im_oli
Copper

RE: Dell Inspiron 15 7567 grey screen

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Yeah I get that too. Help!   very annoying.

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