AntonioSt
1 Copper

Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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Hello,

I just replaced my old charger with a new one (because the old one was broken). 2-3 weeks i was using different version of the charger and i got  message that my laptop wont work perfectly and the battery will not charge. NOW when i got the original charger everything works fine but the battery still wont charge. 

I got this Warning: the battery is not recommended for this system, the system will be unable to charge this battery. 

I tried to update the BIOS but to do this, the battery must  be >10% , my battery is at 0%.

Any other solution? 

Thanks

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10 Replies
Moderator
Moderator

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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Hi AntonioSt,

Please follow the steps mentioned below to check if the adapter is detected properly.

1. Start the computer by pressing the power button
2. Press the F2 key 2-3 times
3. You will now be on the BIOS screen
4. Under the Main Tab look for the option that says AC Adapter Type
5. If the Adapter Type says Unknown or None with the adapter plugged in.
6. Reconnect the adapter to the machine and if the status now shows as Unknown then please update the BIOS again on the system.
7. Also, please check for Battery Health status in the BIOS.

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AntonioSt
1 Copper

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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Hello,

First of all thanks for answering my question...

The adapter Type in BIOS is: 90W.

I can't update BIOS because my battery is about 0%.

Also, how to check the Battery Health?

Thanks 

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Moderator
Moderator

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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Hi AntonioSt,

It looks like it’s an issue with the battery on the system. I would suggest you to run the test on Battery on the system.

1.       Open the link http://dell.to/14YjKb2

2.       Select ‘Hardware’ under ‘Choose a Diagnostic Type’.

3.       Select ‘Battery’.

4.       Click on ‘Run Diagnostics’ button.
5.       Let me know if the results.

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AntonioSt
1 Copper

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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Hello,

I just made the Diagnostics and i got this result: 

BatteryTestResult

It looks like the Battery Life Test has Failed.

Thanks for your advices.

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Moderator
Moderator

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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Hi AntonioSt,

Please consider replacing the battery on your system to fix the issue.

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christhepcguy
1 Copper

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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I was having the same issue with my Inspiron N5010 "plugged in not charging" wouldn't update the BIOS because of the 0% battery. Tried 2 different chargers and 3 different batteries I had. I went into the BIOS and under the Advanced tab there was an option for "Charger Behavior". That was disabled. I set it to enable, rebooted and now the battery is charging.

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saamzz25
1 Copper

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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I have N5010 and i was getting problem with charging my battery.my laptop should remain plug in.but now am not able to use my laptop anymore even if it remain plug in.i change both the charger and the battery still am not able to  charge my battery.when i plug in,the green light on the adaptor turns off.Please advise

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9 Rhodium

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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When the LED on the adapter goes out when you connect the system end, it means the mainboard is bad.

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PARANET.UK
1 Copper

RE: Dell Inspiron 15 Intel (N5010) Battery is Plugged in but not charging.

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Hello,

I have a similar issue that I can't get my head around.

I have a Dell Inspiron N5010 with a genuine charger, and genuine battery. When I plug in the charger it is charging, at least the windows says that it is charging, but the battery percent is not going over 0% at all. I had it plugged in for a whole night and it still says 0%, and charging.

I have run the diagnostics on it, and the battery has passed. Bios is checked to be able to charge.

Please advice! Thanks!

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