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Dell Inspiron 15 laptop "your device needs to be repaired" but don't have recovery USB
My Dell Inspiron 15 (5000 series, model 5558) laptop is coming up with a Recovery screen that says "The Boot Configuration Data for you PC is missing or contains errors" (error code: 0x000014c). It says to use Recovery tools...but I don't have a Recovery Tool USB. I tried to download the Dell Recovery Tool program and install it on my other PC, but it is a Toshiba, and it says I cannot install on a non-Dell computer.
How am I supposed to create a recovery tool if I don't have a working Dell?????? This is madness!!
ieee488
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December 2nd, 2017 18:00
hard drive may be going bad.
The Recovery Tool program does not need to be on a Dell PC. You do however need a Windows PC.
http://www.dell.com/support/article/us/en/04/sln299044/how-to-create-and-use-the-dell-windows-recovery-image?lang=en
darthcorey
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December 3rd, 2017 06:00
You really think so? hard drive going bad would at least be an easy fix.
When I downloaded the Dell Recovery Tool and tried to install it, it said it cannot be installed on a non-Dell. If it does not need to be on a Dell PC, then I don't know why it would say it.
ieee488
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December 3rd, 2017 07:00
Maybe you are confusing the Dell OS Recovery Tool and Dell Backup and Recovery.
Two different pieces of software. You had better know which is which.
darthcorey
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December 3rd, 2017 16:00
You are absolutely right...I was using the wrong one. OMG
I only said the hard drive would be easy because we don't store anything on this computer. Don't crucify me, but I am a Mac guy...my son uses this computer to practice for Cyber Defense Competitions...I never use it so never store anything on it. Thank you for the help and advice.