Hi Thanks for reply. My friends Inspiron 1545 came pre-loaded with Vista Home Premium 32 bit. He bought the activation key from Sofoway in Banbury. They sent a link to Microsoft to download Windows 7 Pro 64 bit., which I did for him, as he’s not computer literate. I clean installed Windows7 Pro and then did the free upgrade to Windows10 Pro 64 bit. His computer was running fine. He came to pick it up from my place. I showed him it running Windows 10 and he was happy. Then about ten days later he called me and told me that he’s installed his mcAfee unlimited Internet Security, which he’d purchased from PcWorld. He got the activation key card, went home and went on McAfee, downloaded the software and so he tells me, after it activated, he got a message from McAfee telling him all his drivers were either out of date or weren’t installed. He called them and they passed him to some company on the phone that he doesn’t remember the name of and they offered to update and install any missing drivers for 80 pounds sterling and they requested him to activate Remote Assistant, which he did so they could take over his laptop and configure the drivers and missing drivers. He gave them his, either Debit card, or Credit card details and they took the 80 pounds from his bank account. He tells me that his laptop is running fine now, but it was running fine when I did the Windows 7 installation and the Windows 10 free upgrade, so I don’t understand why his laptop had slowed down so drastically. Also the company, whoever they are, told him that in six months he would need to make another payment of 80 pounds to update the drivers again. I smell something fishy, as I’m no novice when it comes to computers, but try explaining to someone who doesn’t understand computers and believes some company on the end of the phone that is milking money from him. A computer tech that works near my home in a computer repair shop told me that McAfee would not know just by you downloading and installing their software that your computer was running slowly and that they would never pass you over the telephone to any other company. Your thoughts would be much appreciated on this matter.
Any chance the 32 bit vs 64 bit was involved when McAfee was installed? Maybe McAfee was for Windows 7 and not 10.
I have a 1545 which seems to run Win 10 fine, although I had previously replaced the Wi-Fi/Bluetooth card.
Have your friend check the Event Viewer and go through the logs. Something may be there which would help lead to solving some problem. Keeping track of what time something happens would help in finding entries in Event Viewer.
XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock