I purchased a new Dell Inspiron 17 3721 recently and its internal speakers are not working but when I plug in headphone then I am able to hear to voice. I have tried to update the drivers and still no improvement. Please help me
Hello. Run the ePSA tests. Look for a ‘Perform Quick Audio Check’ on the bottom right side of the ePSA main menu screen. Check if you can hear the 8 beep tones from the speakers.
If you don't hear the beep tones then contact tech support for a replacement of the speakers.
If you do hear the tones that means that the speakers are working and are connected. In that case there is a known issue in the headphone jack that can prevent audio from being switched to the speakers. Contact tech support for a replacement of the headphone jack.