Unsolved
This post is more than 5 years old
7 Posts
0
8735
Dell Inspiron 17 Series 5000 - Bluetooth Issue
My bluetooth conectivity suddenly stopped working.
I have checked that the latest Intel drivers are installed & working properly, which they are.
I am trying to connect my Bluetooth Mouse 3600, which worked fine before. I have also tried to connect my Android phone.
My phone can 'see' my laptop but does not pair. Error message on Android is: ''Couldn't pair with laptop because of an incorrect PIN or passkey.'' yet no PIN was requested by the laptop.
From the laptop bluetooth software, 'Add a device', the laptop 'sees' the Android. Error message is: ''Couldn;t connect. Try connecting again.''
Any solution much appreciated.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
September 26th, 2017 07:00
bernruss
You can click the link below for information pairing bluetooth devices.
How to Fix Bluetooth Pairing Problems
What is your specific computer model?
bernruss
7 Posts
0
September 26th, 2017 07:00
Inspiron 5759
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
September 26th, 2017 08:00
bernruss,
Below are some links that will help you resolve the bluetooth issues.
How to Pair Dell Bluetooth Devices in Windows 10
Bluetooth Troubleshooting and Usage Guide
Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse
bernruss
7 Posts
0
September 26th, 2017 08:00
Thanks Jesse.
Tried all of the above, no luck.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
September 27th, 2017 06:00
bernruss,
Click the link below for steps to connect your android phone to your computer.
How to sync an Android phone to a computer
If the information in the above link does not resolve the issue please contact Dell Support at 1-800-624-9896
bernruss
7 Posts
0
September 27th, 2017 07:00
Inspiron 17 Series 5759.
Thanks Jesse. I know how to connect a device via Bluetooth or USB. What is happening is that both devices recognize each other but cannot pair.
DELL-Jesse L
Moderator
Moderator
•
16.7K Posts
0
September 27th, 2017 07:00
hey bernruss,
Try the information steps in this link.
How to Fix Bluetooth Pairing Problem