bernruss
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Dell Inspiron 17 Series 5000 - Bluetooth Issue

My bluetooth conectivity suddenly stopped working.

I have checked that the latest Intel drivers are installed & working properly, which they are.

I am trying to connect my Bluetooth Mouse 3600, which worked fine before. I have also tried to connect my Android phone.

My phone can 'see' my laptop but does not pair. Error message on Android is: ''Couldn't pair with laptop because of an incorrect PIN or passkey.'' yet no PIN was requested by the laptop. 

From the laptop bluetooth software, 'Add a device', the laptop 'sees' the Android. Error message is: ''Couldn;t connect. Try connecting again.''

Any solution much appreciated.

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RE: Dell Inspiron 17 Series 5000 - Bluetooth Issue

bernruss

You can click the link below for information pairing bluetooth devices.

How to Fix Bluetooth Pairing Problems

What is your specific computer model? 

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bernruss
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RE: Dell Inspiron 17 Series 5000 - Bluetooth Issue

Inspiron 5759

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RE: Dell Inspiron 17 Series 5000 - Bluetooth Issue

bernruss,

Below are some links that will help you resolve the bluetooth issues.

How to Pair Dell Bluetooth Devices in Windows 10

Bluetooth Troubleshooting and Usage Guide

Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

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bernruss
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RE: Dell Inspiron 17 Series 5000 - Bluetooth Issue

Thanks Jesse.

Tried all of the above, no luck.

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Moderator
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RE: Dell Inspiron 17 Series 5000 - Bluetooth Issue

bernruss,

Click the link below for steps to connect your android phone to your computer.

How to sync an Android phone to a computer

If the information in the above link does not resolve the issue please contact Dell Support at 1-800-624-9896

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bernruss
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RE: Dell Inspiron 17 Series 5000 - Bluetooth Issue

Inspiron 17  Series 5759.

Thanks Jesse. I know how to connect a device via Bluetooth or USB. What is happening is that both devices recognize each other but cannot pair.

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Moderator
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RE: Dell Inspiron 17 Series 5000 - Bluetooth Issue

hey bernruss,

Try the information steps in this link.

How to Fix Bluetooth Pairing Problem


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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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