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rile044
1 Copper

Dell Inspiron 2-in-1 5378 problem

Hi all,

I recently purchased the Dell Inspiron 2-in-1 5378 laptop. I am seeing the following warnings in the Event Viewer:

WHEA-Logger

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

BusSmiley Very Happyevice:Function: 0x0:0x1C:0x0
Vendor IDSmiley Very Happyevice ID: 0x8086:0x9D14
Class Code: 0x30400

The details view of this entry contains further information.

I have all the drivers up-to-date and all Windows updates installed and I cannot solve it. Please assist.

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5 Replies
Saltgrass
4 Ruthenium

RE: Dell Inspiron 2-in-1 5378 problem

I think that is being caused by the Bluetooth.  You might try disabling it in the Device Manager or Bios to see if the entries stop.

What Wi-Fi card do you have in the system?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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rile044
1 Copper

RE: Dell Inspiron 2-in-1 5378 problem

Hi,

I have disabled the Bluetooth in the Device Manager and I couldn't see the warning coming up again. Then I enabled it and at first I did not see any new warnings but few hours later, they started coming in again. I then tried to disable it again but the warnings kept coming in.

What should I do?

Thanks,

Predrag

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Saltgrass
4 Ruthenium

RE: Dell Inspiron 2-in-1 5378 problem

Make sure you have the latest Bluetooth Driver.  If there is a driver for the WLAN device, load that first.  

I don't know if the original problem was solved by the new driver because I switched out the WLAN from an Intel 3165 to an 8160.  I saw no more messages after that.  So hopefully a newer driver will help.

When I got my system there were all types of updates, including Bios, needing to be installed.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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rile044
1 Copper

RE: Dell Inspiron 2-in-1 5378 problem

What do you mean you switched from 3165 to 8160? You used a different driver or you replaced hardware?

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Saltgrass
4 Ruthenium

RE: Dell Inspiron 2-in-1 5378 problem

I put in a new WLAN device.  My system came with the 3165 which was a 1x1 card.  May not have been necessary but I wanted to try.  Sorry, it was an 8260 but you can find yours by opening msconfig32.exe and going to the components section or Device Manager or typing ncpa.cpl in a run box

Did you find a newer driver?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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