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Dell Inspiron 2558 15 | HID-Compliant Touch Screen not working

I disabled my Touch Screen driver few weeks ago. And now i wanted to enabled it but it says

"Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer."

It has no 'Enable' option. I've already updated the driver but nothing happened. Can someone help me? Thanks in advance and God bless! Smiley Happy 

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4 Replies
Moderator
Moderator

RE: Dell Inspiron 2558 15 | HID-Compliant Touch Screen not working

ChristianGallardo,

In device manager verify that Windows 10 incorrectly assigned a Mouse and other Pointing Device driver to the touchscreen instead of a Human Interface Device (HID) driver.

Run Windows Update.
Research on this issue determined that installation of Microsoft Windows Update hotfix KB3081436 & KB3081424 resolves the issue. Various reasons may prevent a system from properly updating windows. You can check Windows update progress in Windows 10, in the Settings, Update and Security, Windows Update, Advanced Options. Ensure that automatic updates are enabled and that all Windows updates are up to date. Once these 2 security fixed are installed, then the issue should resolve.

After the installation of these hotfixes the touchscreen is properly identified as a HID-Compliant touch screen and the touch screen function is restored.


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RE: Dell Inspiron 2558 15 | HID-Compliant Touch Screen not working

How am I going to install the Microsoft Update Hotfix KB3081436 & KB3081424

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RE: Dell Inspiron 2558 15 | HID-Compliant Touch Screen not working

Thank you for the reply! How am I going to install the Microsoft Update Hotfix KB3081436 & KB3081424

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Moderator
Moderator

RE: Dell Inspiron 2558 15 | HID-Compliant Touch Screen not working

ChristianGallardo,

You can check Windows update progress in Windows 10, in the Settings, Update and Security, Windows Update, Advanced Options. If needed search the Microsft Knowledge base for the updates. 

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