exbermuda
2 Bronze

Dell Inspiron 3542 Service Tag iDoes Not Match the Current System and BIOS

Service tag does not matchs the current system and model. On windows battery is nit charging. "Battery plugged in, not charging" error seems on battery icon. My system is Inspiron 3542 but in BIOS seems 3543. I can't change it. Some times it works sometimes does not.

System Summary

Product Inspiron 3543
Service Tag 95JD732
Express Service Code 199-259-003-18
Operating System
Operating System
Name Microsoft Windows 10 Home Single Language (64-bit)
Version 1703
Build Number 15063.608
DirectX Version 12.0
Windows Directory c:\windows
System Directory c:\windows\system32
System Name DESKTOP-4PFVU55
User Name *******
Windows Update
Automatic Updates Automatic download and install
Last checked 2017-09-16 08:40:06
Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2017-09-16 08:40:06
Firewall - Avast Antivirus
Product Name Avast Antivirus
Program Enabled Yes
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - Avast Antivirus
Product Name Avast Antivirus
Program Up To Date Yes
On Access Scanning Enabled Yes
Virus Scanner - Windows Defender
Product Name Windows Defender
Program Up To Date Yes
On Access Scanning Enabled No
Motherboard
Manufacturer Dell Inc.
Product 064DYJ
ePPID CN064DYJ762064CU00D8
BIOS
Vendor Dell Inc.
Release Date 05/13/2016
BIOS Version String A08
ROM Size 8.00 MB
SMBIOS
Version 2.8
Intel(R) 9 Series Chipset Family SATA AHCI Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type SATA Controller
Class 01h:06h:01h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9C83h
Revision 03h
Driver Provider Intel Corporation
Driver Version 14.5.0.1081, 6-3-2015
Driver c:\windows\system32\drivers\iastora.sys
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.x)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9CB1h
Revision 03h
Driver Provider Microsoft
Driver Version 10.0.15063.296, 4-27-2017
Driver c:\windows\system32\drivers\usbxhci.sys
Mobile 5th Generation Intel(R) Core(TM) USB EHCI Controller - 9CA6
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 9CA6h
Revision 03h
Driver Provider INTEL
Driver Version 10.1.1.38, 10-3-2016
Driver c:\windows\system32\drivers\usbehci.sys
Processors
Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (CPU:0)
Name Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
Cores 2
Threads 4
Signature 306D4h
Family 6h
Model 3Dh
Technology 14 nm
Temperature 57 C
Performance
Max Qualified Speed 2.40 GHz
Max Turbo Boost Speed 2.99 GHz
Current Speed 2.89 GHz
Multiplier x 29.0 (5 - 24)
Max Turbo Boost Ratio x 30
Bus Speed 99.77 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2
Cache Summary
L1 Data Cache 2 x 32.00 kB
L1 Instruction Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 4.00 MB
Core : 0
Temperature 61 C
Threads 2
Core : 1
Temperature 58 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 4.00 MB
Associativity 16-Way Set-Associative
Line Size 64 bytes
Memory
System Memory
Total Physical Memory 8.00 GB
Maximum Supported Memory 8.00 GB
Page Files
Total Size 1.25 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 1.25 GB
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Samsung
Memory Part Number M471B1G73DB0-YK0
Memory Serial Number 97E4576C
Batteries
Main Battery
Battery Name DELL 4WY7C4C
Manufacturer Name SANYO
Battery Serial Number 4103
Designed Capacity Percentage 60
Current Charge Percentage 40
Current Charge 9.99 Wh
Full Charged Capacity 24.94 Wh
Designed Capacity 41.44 Wh
Voltage 16.11 V

0 Kudos
5 Replies
ejn63
10 Diamond

RE: Dell Inspiron 3542 Service Tag iDoes Not Match the Current System and BIOS

Check the system setup (F2 at powerup).  If the AC adapter shows unknown, replace it with a new, OEM Dell adapter.

If that doesn't solve the problem, replace the DC jack:

www.parts-people.com/index.php

And if that doesn't do it, replace the  mainboard.

The 3541, 3542 and 3543 are all slight variations on the same system.

0 Kudos
exbermuda
2 Bronze

RE: Dell Inspiron 3542 Service Tag iDoes Not Match the Current System and BIOS

I checked chager and battery. I checked voltage values and they are normal. 2.nd control is working properly charger and battery. And they didn't solved my problem. The problem seems from my BIOS. Because in BIOS control battery seems unknown. My laptop BIOS is suitable for 3542 but Dell SupportAssist loaded 3543 BIOS driver. There seems that Dell Support Assist confused my system.

0 Kudos
ejn63
10 Diamond

RE: Dell Inspiron 3542 Service Tag iDoes Not Match the Current System and BIOS

Does system setup (F2 at powerup) identify the AC adapter by wattage, or does it show unknown?  Whether or not the voltage is present isn't the issue - if the adapter doesn't show in setup, the battery will not charge.

This is a hardware issue - not a firmware issue.

0 Kudos
exbermuda
2 Bronze

RE: Dell Inspiron 3542 Service Tag iDoes Not Match the Current System and BIOS

Is Recovery DVD downgrades BIOS? If it works I'll try it. My operating system is Windows10. Recovery is Windows8.1.

0 Kudos
ejn63
10 Diamond

RE: Dell Inspiron 3542 Service Tag iDoes Not Match the Current System and BIOS

This is not a BIOS problem.  If the adapter shows unknown, you have a faulty adapter, DC jack or mainboard.

I would NOT fool around with a BIOS update - it's a waste of time.

0 Kudos