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Dell Inspiron 5548 Realtek not recognizing headphones

Hello All,

My laptop is not recognizing when headphones are connected. Sound will only play through the computer's speakers. How do I solve this issue. Also my laptop is running Windows 10. This issue started about a week ago and I've had the computer since December. 

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Jim Coates
5 Osmium

RE: Dell Inspiron 5548 Realtek not recognizing headphones

Hello. Test by switching between the Realtek audio driver and the Windows native driver.

1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]

If the headphones are recognized when using the native driver then the Realtek driver is buggy.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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