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jawats
1 Copper

Dell Inspiron 5559 - BSOD Overnight

All,

My new Dell Inspiron 5559 crashes overnight while I am logged out. I come in to a Windows recovered from a crash message. I have installed WinDBG, and it always reports:

BugCheck 1E, {0, 0, 0, 0}

then (after the rest of the analysis):

Probably caused by : Rt64win7.sys ( Rt64win7+1dd04 )

or

Probably caused by : Rt64win7.sys ( Rt64win7+1d836 )

I suspect they're the same error, of course, with different memory addresses.

I've run system cleans (ccleaner), uninstalled all questionable software (McAfee and Norton), and reinstalled different versions of the RT network drivers.

Any other ideas?

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6 Replies
8 Krypton

RE: Dell Inspiron 5559 - BSOD Overnight

The Realtek ethernet driver is causing the crash.  Are you running the latest version (check support.dell.com for an update)?

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jawats
1 Copper

RE: Dell Inspiron 5559 - BSOD Overnight

Ejn,

Thank you for responding. Yes, I did. I used both the Dell update (after removing the old driver), and the Realtek update itself. Neither has stopped the issue.

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Saltgrass
4 Germanium

RE: Dell Inspiron 5559 - BSOD Overnight

Are you running windows 7?

When the debugger finishes, enter lm n t in the window and it will list all the drivers and give dates.  I like to  check dates to see if something may be way out of date.

If you want to put the dump file, assuming it is Win 10, on OneDrive and give us a link.  I may not be able to find any more than you already show but I might see something..

----------------------------------------------------------------------------------


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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jawats
1 Copper

RE: Dell Inspiron 5559 - BSOD Overnight

Hi Salt!

Here's a link to the dump file:

1drv.ms/.../s!AvsZ0wfT0AWWa5R7LKnh1gVatfI

Here is a link to the driver list from the extended debugger command:

https://1drv.ms/u/s!AvsZ0wfT0AWWbMNMr7ma_vuqqaA

Thank you!

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8 Krypton

RE: Dell Inspiron 5559 - BSOD Overnight

Are you using the wired Ethernet port, or a wireless connection?

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jawats
1 Copper

RE: Dell Inspiron 5559 - BSOD Overnight

I'm using the wired port, EJN.

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