MartinV279
1 Copper

Dell Inspiron 5767 mouse and audio stuttering

I got my Dell Inspiron 5767 about 6 months ago. At first everything was alright, up until 1 month ago when the mouse and audio started stuttering. After some net research, I found out that the Dell software for updating drivers (basically Dell Support) was the main cause and i uninstalled it. After that everything was great, until yesterday. Randomly it started stuttering again. But kind of stopped when I connected the power cable. So it calmed down, and half an hour ago I just closed the lid for 10 minutes and when I opened it it stutters again.Its very frustrating that I can't find any solution anywhere. I did the diagnostics and everything passed.
Any suggestions would be great!

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3 Replies
Community Manager
Community Manager

RE: Dell Inspiron 5767 mouse and audio stuttering

Hi MartinV279,

Thanks for posting.

Apologies that your computer isn't working as expected.  

Have you tried disabling audio enhancements in the properties for audio?  Some users have reported good results for that.

And for the mouse, try disabling Bit Defender or other utility programs and see if that fixes it. Here is some search information I've found that may help: http://dell.to/2zs3GEW


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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MartinV279
1 Copper

RE: Dell Inspiron 5767 mouse and audio stuttering

Hi Robert,

This is happening after a clean install of Windows 10 Pro. I had McAfee (don't how it got installed) and had it removed. The stuttering calmed down for half a day, and then started again. As for the sound enhancements, there are no such available so I guess that is not the problem. I've seen most of the forum posts from Google, but I won't go any deeper than this (As in changing registries etc.) since the PC has not been tempered with. Only a few programming and 3D design softwares which are licensed and directly downloaded from reliable sources.

Regards

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Community Manager
Community Manager

RE: Dell Inspiron 5767 mouse and audio stuttering

You may wish to troubleshoot with Tech Support.  You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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