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player647
1 Nickel

Dell Inspiron 7437 laptop sometimes won't turn on (Static build-up?)

My laptop occasionally won't turn on. No fans, lights, etc. I can get it to turn on by holding the power button or pressing it multiple times. It seems to happen more after sitting off overnight with the AC adapter plugged in. Although when I unplug the charger it still has difficulty starting. I have a Dell Inspiron 7437 running windows 10. All drivers/BIOS are up to date. The laptop is just over a year old.

Troubleshooting steps I have taken include running the pre-boot assessment and Dell diagnostics. Doing a clean install of Windows 10 (this problem occurred 2 weeks after installing Windows 10, although I don't think they are related). I have read about static build-up and think this may be the problem. However, my battery is not removable and I don't know of a permanent solution if this is in fact the problem. (I have read to remove the battery and AC adapter and press the power button to release static buildup). The power button appears to be making good contact.

My other guess is something is wrong with the battery. However, it says the battery is working and has 92% health.

2 Replies
emiliano_7437
1 Copper

RE: Dell Inspiron 7437 laptop sometimes won't turn on (Static build-up?)

Hi player647, mine is an Inspiron 14 7000 series (7437) and I am having the exact same issue you discribe.

The solution I find till the moment, is to open the back cover, put the battery switch to "OFF" and then to "ON" again, and after that the laptop starts.

Did you find a permanent solution?.

I´m thinking that the problem may be the battery too... but it still work like the first day (autonomy).

In my case, I try multiple things and no luck... like avoid to leave at the night de AC adapter plugged in, etc, but it continues to be very random.

I really like this laptop, any help you can give me, I will appreciate!!.

0 Kudos
nahuelon
1 Copper

RE: Dell Inspiron 7437 laptop sometimes won't turn on (Static build-up?)

I have the same issue described by 'player647'. I open the back cover, remove the battery and switch off the battery switch too.

I can not make the laptop turn on. As you say, if I wait some hours/days, the laptop turn on on the first power button pressing.

It is a very rare behavior and I have Windows 10 with all updated firmwares.

Thank you very much for you help.

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