Dell Inspiron 7537 - Hinge issue

Well, after little long conversation with dell support, they agreed to fix the issue.
The support tech send all the required parts for hinge related issue.
The visiting tech opened the laptop and it was the screw base molds in the palm rest assembly which were broken.
Initially I was little stunned to see inside the aluminium shell it's all black "cheap" plastic. Pathetic.
If this material cannot sustain careful handling, like I do, how it can sustain normal handling!!

@Dell: I don't understand why dell keep using inferior design for critical mount points, like in my case, the screw bases for hinge and bottom base holding screw points. We are paying premium price, we expect premium material in return.

Hi there, could you please let me know who you spoke to get your laptop repaired?

I have just been quoted £363.38 to replace the whole screen!

Better still, if someone from Dell could contact me directly that would be great.

I'm going on holiday in a fortnight and would like my laptop to be portable again before that!

Like you my laptop rarely left the house. This is definitely a design defect.

My laptop is in warranty. So I called Dell Tech Support.

I have the exact same problem. I just spent an hour on the phone with 4 different Dell people (out of warranty department, premium warranty department, technical support, technical support supervisor). Although I have purchased an extended warranty for my computer (good until December) they want to charge me $269 (+tax) to replace the LCD screen. They strongly implied that I have caused the damage to the computer. At some point they started saying that this is normal wear and tear due to excessive use!!! If Dell computers start falling apart after two years of normal and careful use, they should let us know before we buy them. This is ridiculous. I am never buying a Dell computer again. This is no way to treat your customers. Deeply disappointed. 

The right hinge just snapped this morning on my 5545. It is still under warranty so I will contact Dell and see what they say. My laptop is 10 months old.

I asked Dell to ship the computer back to me. I do not intend to pay $300 out of the blue because their products are poorly manufactured. I will continue using my computer as long as it lasts (apparently not very long).

Sorry to hear.... just call dell... and dont give up.... it's dell's design issue... 

Left hinge on my 7537 is breaking seperating the screen from the hinge. despite this and other threads it is not a known problem according to Dell support. Well Dell the problem for you is we purchasers of 7537 have not had this problem on other manufacturers laptops and as we are power laptop users who people turn to for advice on laptop purchases. So what are we going to say when people ask us about Dell Products and service back up?

I pushed the issue with Dell on my hinge and they finally agreed to cover it under warranty. Then I found out I would have to ship it to Houston and except a 10 business day turn around. I bought a top panel off of Ebay and swapped it out myself in less than an hour. While I had it apart I loosened the nuts on the hinges a half a turn to take stress off of the hing mount. The display still stays at any position and I can tell there is less stress on the hinge mount when opening the display. I believe the hinges are coming from the factory with over-tightened hinges.

For the record I just purchased another laptop this week for my son and it was not a Dell.

Same here. After loosening the nut, it's little less stressy to open/close the lid.

How do you loosen the nut?

Seems in all this time that Dell has not yet acknowledged they built a faulty laptop. Two things here, well three...

The hinge design is faulty in that the nut will TIGHTEN with use and not loosen. This could have been avoided by making it a cap type nut which bottoms and will not tighten. Engineering Fault.

It only tightens a half turn or so. Apparently it also needs some type of lubrication, just a small drop.

When the hinge seizes it rips the brass anchors from the plastic settings which in my case blowes the top apart rendering the laptop useless.

I talked with after warranty and they denied knowing anything chronic exists.  B.S. The hinges can be found online to buy. The hinge is not broken except over tightens and there is no way anyone should buy the same hinge and have this happen again.

I sent this to Dell's after warranty support after I removed the hinges to look at them. I called the support first and explained I was shipping it in parts. They knew this and shipped it back claiming they were UNABLE to repair it. UNREPAIRABLE they said. I said ship it back I will fix it myself. Absolutely useless technicians.

It is unbelievable how tight the nut got. I barely turned it looser but managed to after soaking them in breakfree for a week. They are movable now and I am using epoxy to repair broken plastic parts and returning the hinges. 

NEEDLESS TO SAY AFTER BUYING DELL COMPUTERS SINCE 1987 THEY WILL NEVER SEE ONE RED CENT FROM ME.

I AM FILING A BBB COMPLAINT ON MONDAY FOR MARKETING A SUPERIOR PRODUCT WITH KNOWN FAULTY PARTS AND INFERIOR MATERIALS. 

i suggest anyone with this problem do the same.

They must acknowledge this issue and provide solution.