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Moris_by
1 Copper

Dell Inspiron 7559 black screen after reboot issue

Hi, please help with this issue. After rebooting my laptop delaying to load Windows 10. I see at screen the circle with dots about 10 minutes, after that i see a black screen. I have loaded with safe mode and delete video drivers, next time it load successful with generic video driver. I installed native  NVIDIA drivers and prohibit to install update. I deleted with command string all accessible updates, and after new reboot i has the black screen again.

Regards

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1 Reply
LSUFAN51
4 Ruthenium

RE: Dell Inspiron 7559 black screen after reboot issue

Please run the diagnostic tool to check the hardware and Video card on the system by following steps below.

1. Power off the system. Remove all peripherals except AC adapter

2. Power on system, quickly start tapping the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it.  After quick tests, click on Hard drive, and select Thorough Test Mode. Run Video Card as well.

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