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Chrisadell
3 Argentium

Dell Inspiron FREEZES after 2-10 minutes

Hi all,

I posted my issue in "laptops" but it said that a moderator must first approve my problem.

So, since I am desperate and really need help, I post it again here. 

Thank you for your help.


Since 48 h my Inspiron started freezing. It is stopping doing anything, and I lose mouse and keyboard, and have to hard reboot. It does the same in safe mode. 

I can do some simple things, like unistall a programs. But windows update or open Chrome is already too much, and it freezes. In rare cases, it come to life again some instants after, and then dies again.

I can see in Glasswire history that it stops any internet activity after freezing.

I wonder if he's doing something in the background that is taking all its resources. When I open windows update history, I see that there are many failed update trials since 2 days. 

I opened scandisk, and it says I don't need a scan, there is no problem.

I also tried to restore, but all the 3 restore points I have in store failed to install.

The version of Inspiron I have is tropicalized, so it should not be a temperature issue (resists to 60°C).

I could try to refresh windows, but I would lose all my applications. And not sure if this fixes the issue.

I did not install any new program or something. Some days ago I run malwarebytes through, and it didn't find any malware. 

It happened suddenly, I haven't had this problem before. What I had before was just slowness and lengthy boot time, but no freezing.

Please help, this is DESPERATE.  I am writing you with my old Acer, but I need my Dell to work. I am working on that non stop since 36 hours now. I really need my laptop working again.

Thank you

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67 Replies
LSUFAN51
5 Rhenium

RE: Dell Inspiron FREEZES after 2-10 minutes

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Please list exact Dell model number and version of windows. Example: Dell Inspiron 3543, windows 10

If you don't know, type msinfo32 onto the search box and then stroll down to System Model

In the meantime, please check out the information in the link below, hopefully it will be of help.

Troubleshooting System Lock Ups or Freezes | Dell US

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Chrisadell
3 Argentium

RE: Dell Inspiron FREEZES after 2-10 minutes

INSPIRON 3437

WINDOWS 10

I performed a diagnostic with F12, it didn't find any issues, except the absence of the battery, which had died very quickly.

BTW thinking of the loud beep tones it made while doing this test, I remember that some weeks ago it made this same very loud beep beeps when booting. For about 10 seconds, which was pretty scaring, but then started normally.

Thank you

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LSUFAN51
5 Rhenium

RE: Dell Inspiron FREEZES after 2-10 minutes

After the quick tests in diagnostic( F12 key) you click on hard drive and select Thorough Test Mode? Also Memory as well? Please report any error code. I'm making sure the freezing isn't cause by any hardware on the system.

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LSUFAN51
5 Rhenium

RE: Dell Inspiron FREEZES after 2-10 minutes

If there isn't any error code:

I suggest uninstalling Chrome. There are reports that some of the add-ons (Chrome) are causing freezing on some computer. You could always come back later and reinstall Chrome. Also, if McAfee Anti virus is on the system, I suggest uninstalling it as well and go with Microsoft window defender.

Windows 10 – Windows Defender Antivirus - Microsoft

LSUFAN51
5 Rhenium

RE: Dell Inspiron FREEZES after 2-10 minutes

" I see that there are many failed update "

A failed windows update could cause the system to freeze up. Microsoft  provide important drivers and firmware (Windows Updates)for your system. Type Troubleshoot onto the [Cortana] search box, click View All, and then run Windows Update Troubleshooter.

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Chrisadell
3 Argentium

RE: Dell Inspiron FREEZES after 2-10 minutes

Thanks

Cortana doesn't react. I previously tried to type msconfig in the search box, and it just does nothing.

I can't download the last windows updates, because it freezes before even finding it.

I can't even update windows defender, for the same reason.

Now I will uninstall Chrome and Mc Afee, and redo the F12 test and try to find if there is a deeper test option. Already uninstalled Avast. (and not able to reinstall it...)

Will come back with the results

Thanks

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LSUFAN51
5 Rhenium

RE: Dell Inspiron FREEZES after 2-10 minutes

McAfee and Avast on the system at the same time will definite cause a freezing problem.

Why Using Multiple Antivirus Programs is a Bad Idea ...

Running Multiple Antivirus Programs - Kaspersky Lab

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Chrisadell
3 Argentium

RE: Dell Inspiron FREEZES after 2-10 minutes

Hi again

I uninstalled Chrome, then was able to update windows defender, and run a virus check (no issue found).

Now I am downloading windows updates

... and always no freeze

Conclusion, the culprit must be Chrome (which was working in the background, as I found out)

I searched for "google chrome freezes windows 10" and indeed, this seems to be a frequent issues, without any real solution.

The weird thing is that I still use Chrome on my old Acer laptop (which I use to write you this message... in Chrome) and there is no freezing. Even though there are the exact same extensions and also Avast and Mc Afee installed here (Mc Afee was not my intention, it was placed here by another program, and since it didn't cause harm, I let it sit)

Some people said the freezing is not happening in incognito mode.

So, my primary issue is solved, however I use google apps a lot, so I need to find a way to reistall it without causing a drama.

Thanks a lot for your suggestion!! At least I can work now, and don't have to do a complete reset.

PS Bizarre that it wasn't able to recover one of my restoration points, but at the end, it's better it didn't.

🙂

Anybody knows how to fix this chrome problem on Dell?

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Chrisadell
3 Argentium

RE: Dell Inspiron FREEZES after 2-10 minutes

Maybe the issue is not Chrome itself but flashplayer for Chrome or something else adobe-like?

Just thinking....

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