Just to confirm – the audio output from headphones/external speakers is clear with high volume but the audio output from laptop’s internal speakers is not clear and the volume is low?
If that is the case, issue appears to be with the internal speakers that need to be replaced. Please refer the following link to check the computer’s warranty status: http://dell.to/10pMa86
If the warranty is active, please send me the service tag and registered owner’s name on the laptop in a Private Message. To send me a Private Message, click my User name, and then click Start Conversation.
If the warranty on the computer has expired, I recommend you to contact our expired warranty services to purchase/replace the compatible parts. Please refer the following link that has contact details for our Expired Warranty Services: http://dell.to/14FoBtb
Thanks & Regards Kalyan S #iworkfordell
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