I started the laptop and it surprised me by indicating it was going through a hardware test. When finished it indicated that there were no hardware problems.
Next what appeared n the screen was as follows:
Your pc did not start correctly. Press RESTART to Restart Your PC which can sometimes fix the problem. You can also press Advanced Options to try other options to repair your pc.
When I click on RESTART, the Dell fails to restart and then four options appear on the screen:
1: Continue (Exit and Continue to Windows 10)
If I do this, it simply repeats the process and brings me back to this window.
2: Use A Device (Use USB Device, Network Connection or Windows Recovery CD
When I click on this one I get the following:
3: Trouble-shoot (Reset Your PC or Used Advanced Options
When I click on this one I get the following Choices
a: Lets you choose to keep or remove your personal files and then reinstall windows
b: Factory Image Restore: Restore your system software to a saved system image
c: Advanced Options
4: Turn Off Your PC
I’m scared to death that I’ll make the wrong choice or do the wrong thing and lose all the data on my PC. Can you provide a careful systematic approach to proceed to avoid unpleasant consequences?