1 Copper

Dell Inspiron5010 Windows 7 startup issues after motherboard replacement

Dear Experts,

I have a 6 year old Dell Inspiron 5010 laptop. 3 months back I had a blue screen error and then I took it to an authorized Dell Service Center. They mentioned that there's a problem with the existing motherboard with inbuilt Graphics card which caused this issue & that the motherboard needs to be replaced. I paid the money to get this replaced. Problems started soon after.

Initially the laptop power on button wouldn't start the laptop unles pressed 2-3 times. The start LED light would blink and then turn off on pressing power on button. After 3-4 days usage it became really difficult to start the laptop. Sometimes I had to press 25-30 times before it would start. Even if power cord is connected, same issue happened. Battery was always full (I never had any battery issues). After2-3 trips to the service centre, still it didn't help. Everytime they managed to start it somehow and then it worked in front of me. I used to bring it home and then problem recurred.

Funny thing is once it started there was never any issues and laptop worked fine.
Even restart never had any issues.
Only power on from a switched off state had this issue.
Later on I found an interesting workaround if it didn't start. I used to power on the mains and then press power on button once. Then leave the laptop as it is. Every 5-6 seconds automatically the start button LED would glow and go off. After 15-20 minutes the laptop would start automatically and then it worked fine again. After few such workaround, again this also stopped working.

Again a few rounds to the service center followed, and they replaced (or claimed to) replace with a new motherboard. Next time the laptop started fine each time and then after 5-6 minutes of remaining on it would switch off automatically (if used or unused). This time I went to the Service Center and asked for a refund and they asked for one last chance or they would refund.

So now I am at a stage again where some new type of issues is happening for the past few days:
1. This time there is no issue with the power on button, laptop switches on each time.
2. But now almost everytime on switching on laptop, I am getting the following error:

*** Realtek PCIe FE Family Controller Series v1.19 (08/10/09)
PXE-EGI: Media test failure, check cable
PXE-M0F: Exiting PXE ROM

Reboot and Select proper Boot device
or Insert Boot Media in selected Boot device and press a key

Intel UNDI, PXE-2.1 (build 083) ***

Now, On pressing Alt+Ctrl+ Del, the laptop switches off & restarts.
After 2-3 attempts Windows gets loaded normally.

On many occasions, it gets to Windows repair & then I have to click repair & load to a restore point of Windows before it can start properly.
By the way I have Windows7 Home edition with the laptop.

On one or 2 rare occasions, laptop started normally as well.
Also once laptop starts with Windows properly loaded, there is absolutely no issue.

Guessing it to be a booting problem, I went to setup & checked if boot sequence was alright or not. It was fine, pointing to harddrive.
I also downloaded memtest86+ and did a thorough test on my RAM and it ran for 11 passes without any error.
I checked the hard disk with Windows diagnostics for any error but hard disk has no issues.
Device Manager shows no issues in device drivers.
Dell diagnostics also shows no issues with any hardware or software component.

So as a last resort, I have turned to this forum for help as I don't have any faith on the Service Center.
So experts please help with any suggestions.

Don't want to get rid of this laptop just because it has a startup issue when all hardware seems fine.

Motherboard details are as follows:
 System Board
 Manufacturer Dell Inc.
   Product 0WXY9J
   Chipset Intel PCH HM57
 Vendor Dell Inc.
   Release Date 07/19/2011
   BIOS Version String A15
   ROM Size 2.00 MB
 Version 2.6
System Summary
 Product Inspiron N5010
   BIOS Version String A15
 Operating System
 Name Microsoft Windows 7 Home Premium Edition (64-bit)
   Service Pack Service Pack 1
   Build Number 7601
   DirectX Version 11
 Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz (CPU:0)
 Name Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz
   Cores 2
   Threads 4
 System Memory
 Total Physical Memory 4.00 GB
   Maximum Supported Memory 8.00 GB

Looking for some valuable advice.

Thanks & Best regards

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2 Replies
9 Rhodium

RE: Dell Inspiron5010 Windows 7 startup issues after motherboard replacement

If the hard drive is original to the system, it's very likely on its way out -- replace the drive and then reload the OS.

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1 Copper

RE: Dell Inspiron5010 Windows 7 startup issues after motherboard replacement

Thanks for your reply.

Yes, the Hard drive is original to the system.

But I have even checked the HDD for errors using both Windows diagnostics as well as Dell Utilities, it shows no errors.

Today again when I tried to start had a tough time to get it started, the initial error came multiple times.

On pressing Ctrl+Alt+Del multiple times a new error appeared first time today.


"Windows has encountered a problem communicating with a device connecting to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the devise is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this error message, contact the hardware manufacturer."

Status: 0xc00000e9

Info: An unexpected I/O error has occurred


Finally on restart, Windows Repair & system Restore to an earlier state resolved the issue.

Is there a way by which I can verify & confirm whether HDD has issues as Windows & Dell Utilities doesn't reveal any HDD issues. Also is there a way if HDD can be repaired.

Because once Windows loads, system works fine.

I am not even sure that was it the motherboard replacement which damaged the HDD.

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