Choa18
1 Copper

Dell Laptop suddenly stopped working

My Dell laptop was working just fine a couple of days ago and was due for maintenance check since it's been over a year since I bought the laptop and just wanted to check if there are any problems or if it needs cleaning of some sort. Sent it to the shop as to where I bought it. Since they were quite busy and unable to get to check into my laptop, I decided to get m laptop back after 2 days being left in the shop. This is not my first dell laptop and I figured this would last as long as my 1st laptop with dell which lasted for about 5-6 yrs. The only reason we stopped using my prev laptop was because someone stole it.

When I got home, my laptop would not turn on anymore. I would not blame the shop since I have been with them for all these years. And the technician I go to has been the same guy ever since. When I had him check my laptop and done some troubleshooting, he adviced me that he would need to send my laptop to manila for checking. After a couple of weeks, he told me that they cannot fix my laptop due to a chipset was damaged. Is there anyway that the laptop would again by replacing it or is it too costly to have it fixed?

This laptop is less than 2 yrs old. My first laptop which lasted longer had many complications like it got wet, the battery died and fell off a table 2x but still worked just fine. My 2nd laptop looks good as new and had no damages at all. I have not done anything wrong with it. The damages on the 1st laptop was due to my younger siblings but even after all of the damage it worked out fine. I don't seem to understand after carefully caring for my laptop it would just suddenly die on me.

Is there anything else I can do for my laptop to get up and running again?

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1 Reply
Moderator
Moderator

RE: Dell Laptop suddenly stopped working

Hi CHOA18,

I would need more info about the issue.

What is the exact system model? When you state the system does not turn on, do you see any leds come on when the power button is pressed? Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? Does the adapter led stay on and stable or does it go off when connected to the system?

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
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