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Last reply by 08-20-2016 Unsolved
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Dell Latitude E5520 - When will this be compatible with Windows 10

I just noticed that the Dell Latitude E5520 is not in the list of laptops tested with Windows 10.  When will it be?  I want to take advantage of the FREE upgrade to Windows 10 and it turns out my desktop computer, an Optiplex 380, is also not yet tested with Windows 10.  This means I am unable to upgrade for FREE until these get updated drivers.  Please let me know when I might be able to upgrade my two Dell machines to Windows 10.  Thank youo.

Replies (17)
Anonymous
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Hi,

Thank you for writing to us.

As of now we sure that our testing team is working on the compatibility of the system and the Operating system.Once the testing is done it will be on the Dell support site and the update and drivers will be available. 

Thanks,

Robin

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I'm very glad to hear this. I have a Latitude E5520 and I have upgraded it to Win 10. Everything is working beautifully except for the IDT 92HDXXX Audio.

With the built-in Win 10 audio driver, speakers/headphones work but the microphone does not.

With the Dell IDT 92HDXXX Audio Driver, speaker/headphones switching does not work but the microphone does.

If Dell is able to help resolve this problem I will be most grateful.

Thanks,
John D.

 

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After installing Windows 10 (from the Microsoft icon), my E5520 has problems with the touchpad. It stops for a few seconds, randomly. It seems a problem due to the ALPS driver.
Also the webcam has disappeared, no longer present
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Dear Robin,

Do I understand that this will take a while but this model will qualify for the free upgrade to windows 10?  If so, do users of this model need to do it themselves or will there be that button once the testing is done? 

I already tried to upgrade manually but it gives a error message:

 0x8007002C - 0x4000D the installation failed in phase SECOND_BOOT with an error during the MIGRATE_DATA modification. (translated the sentence, as it is in Dutch on my computer)

Will this be fixed once all the testing is done?

Thank you,

Maurice

Anonymous
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8036

Hi,

Thank you for reaching out to us!

We would request you to re-install the Touch pad Drivers ( Uninstall the drivers from Device Manager )

Re- Install the Drivers from the Dell Website.

With Regards to the Webcam requesting you to go the Store and install the Webcam App which should help you .

Thanks

Robin

Anonymous
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8036

Hi User100023,

Thank you for writing to us!

Could you please let us know how you did a Manual Upgrade of windows 10.

If you system is on Win 7 and above and if you have run all the required updates and activated the current version of window then you will get a pop-up with will allow you for a free upgrade to win10 

If your computer is running Windows 7 Service Pack 1 or Windows 8.1 Update, you will see a Windows icon in your system tray. Click the icon and follow the step-by-step instructions to upgrade to Windows 10.

Thanks

Robin

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Thank you for your response. I used (tried to use) this link: https://www.microsoft.com/en-us/software-download/windows10  

I have installed the last updates but I do not see the pop-up. (7 service pack 1) but I still do not see it, that is why i posted my question. 

Please see my earlier post for the details of the error I received during the installation.

Thank you for your continued support.

Regards

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Does this help? See the discussions re: antivirus etc.

https://www.reddit.com/r/techsupport/comments/3f2ytj/windows_10_error_0x8007002c_0x4000d_the/

also

http://www.inmymobileworld.com/2015/08/01/we-couldnt-install-windows-10-0x8007002c0x4000d/

John D.

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On August 5 Dell-Robin D wrote:

*******************************************
Hi,
Thank you for writing to us.
As of now we sure that our testing team is working on the compatibility of the system and the Operating system. Once the testing is done it will be on the Dell support site and the update and drivers will be available.
Thanks,
Robin
*******************************************

Any update as to when/if the Latitude E5520 will be added to the Win 10 Compatibility List? (Audio appears to be the most troublesome.)

John D.

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