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9895
Dell Latitude E6410 DVD not seen in Windows
Dell Latitude E6410
Servive Tag:
Windows 7 Pro 64-bit
4 Gb RAM
Bought used (Ebay). New Hard drive, fresh install Win 7 Pro 64-bit, nearly 200 updates installed.
All OS updates installed and drivers updated by Dell Support.
I have a problem with the DVD drive.
Windows does not see the DVD.
I see it listed in the BIOS. Ran Bios diags and nothing reported.
I logged into Support and ran Diagnostics.
DVD not tested or reported. Not seen.
Tried to install driver and Windows would not install the driver and reports Component not found.
Tried the usual removal and re-install the drive.
The drive is getting power. The tray opens (when power is on) and the light flashes when the tray is closed.
Otherwise the laptop works perfectly.
Can anyone say if this suggests the drive is bad or perhaps a problem with the Mother Board?
Thanks
Joe
JoeGons
25 Posts
1
December 27th, 2017 08:00
SOLVED
I have it sorted.
I looked at the last link and stopped before the last registry fix.
I went back to Dell and tried the automatic Driver Update.
It required two drivers to be manually installed.
That gave me an idea.
I went back into the BIOS and changed the SATA settings.
Windows would not boot.
I restored the SATA to its previous setting and Windows booted up fine.
I then decided to try some more driver updates.
I could not find IDE/ATAPI in Device Manager.
So.
I manually updated the Storage Controller driver.
I figured Storage Controller was as close to IDE/ATAPI as I could find.
I downloaded the driver from Dell, ran it and then did a manual update pointing Windows to the folder with the driver.
I then installed the DVD driver. This time I was able to install.
The DVD Drive is now seen by Windows and can play CDs.
I will test the other functions later.
Thank you for your help.
Joe
ejn63
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December 26th, 2017 13:00
It's a registry edit:
support.microsoft.com/.../the-cd-drive-or-the-dvd-drive-does-not-work-as-expected-on-a-computer
Will the system boot from a bootable Windows DVD?
JoeGons
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December 26th, 2017 13:00
try the removing upper/lower filters trick
Do What?
ieee488
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December 26th, 2017 13:00
try the removing upper/lower filters trick
JoeGons
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December 26th, 2017 14:00
Trying that now!!
ieee488
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December 26th, 2017 14:00
Did you do the registry edits or not?
You do realize that the registry is a part of Windows, right ??????
JoeGons
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December 26th, 2017 14:00
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"
----------
No "UpperFilters or LowerFilters in the right pane.
JoeGons
25 Posts
0
December 26th, 2017 14:00
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"
No "UpperFilters or LowerFilters in the right pane.
JoeGons
25 Posts
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December 26th, 2017 14:00
OK.
I booted into Linux Mint Live and the drive works.
It's a Windows problem.
Thanks, but I still need help. LOL
Joe
ieee488
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December 26th, 2017 16:00
support.microsoft.com/.../your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs
JoeGons
25 Posts
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December 26th, 2017 17:00
Will get back.
ieee488
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December 27th, 2017 11:00
Glad you got it working.
JoeGons
25 Posts
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December 27th, 2017 14:00
How do I mark this solved?