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Dell Latitude E6420 shows wrong battery percentage

Hey, I have a dell latitude E6420. I was using laptop and doing my routine work and then i got notification that 7% battery is remaining,Plugin the charger.. While there was 67% Charging was remaining (1Hr 9min estimate) .And ligh was also blinking orange.Then laptop shutted down automatically.

Battery Information in BIOS are follows

Health= Low

AC ADAPTER= 90W

Kindly help and give suggestions..

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5 Replies

RE: Dell Latitude E6420 shows wrong battery percentage

Hi Rabanibaloch3

Thanks for writing to us.

When dd the issue start? Is the battery charging now . Could you please try with another battery if possible.

If the battery is charging and goes beyond 10% could you please try updating the BIOS .

Do provide us the system tag# and also confirm the name the system is registered under. Let us

know the contact number and email address.

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Dell Latitude E6420 shows wrong battery percentage

The issue started yesterday. I noted that charging jumps from 40% to 100% .and now its showing " cosider replacing your battery " on battery icon.

I'm not having another battery so i can't

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RE: Dell Latitude E6420 shows wrong battery percentage

I've now also updated the bios to latest ver. But the problem still resists!

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RE: Dell Latitude E6420 shows wrong battery percentage

Looks like the batter is faulty.

If the system is under warranty and within initial one year or with an extended battery warranty, Please click my DELL-username and write me a private

conversation with the service tag and your contact details(Name, Phone#, Address and Email). If

there is no warranty, then you could contact our team to get a quote for a paid service call -

http://dell.to/1vnT6CQ

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Dell Latitude E6420 shows wrong battery percentage

Hi, Please do give us a shout should you have any further questions

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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