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Dell Latitude E6420 shows wrong battery percentage
Hey, I have a dell latitude E6420. I was using laptop and doing my routine work and then i got notification that 7% battery is remaining,Plugin the charger.. While there was 67% Charging was remaining (1Hr 9min estimate) .And ligh was also blinking orange.Then laptop shutted down automatically.
Battery Information in BIOS are follows
Health= Low
AC ADAPTER= 90W
Kindly help and give suggestions..
DELL-Hemalatha
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November 4th, 2016 23:00
Hi Rabanibaloch3
Thanks for writing to us.
When dd the issue start? Is the battery charging now . Could you please try with another battery if possible.
If the battery is charging and goes beyond 10% could you please try updating the BIOS .
Do provide us the system tag# and also confirm the name the system is registered under. Let us
know the contact number and email address.
Regards
rabanibaloch3
3 Posts
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November 5th, 2016 01:00
The issue started yesterday. I noted that charging jumps from 40% to 100% .and now its showing " cosider replacing your battery " on battery icon.
I'm not having another battery so i can't
rabanibaloch3
3 Posts
0
November 5th, 2016 02:00
I've now also updated the bios to latest ver. But the problem still resists!
DELL-Hemalatha
2.8K Posts
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November 5th, 2016 23:00
Looks like the batter is faulty.
If the system is under warranty and within initial one year or with an extended battery warranty, Please click my DELL-username and write me a private
conversation with the service tag and your contact details(Name, Phone#, Address and Email). If
there is no warranty, then you could contact our team to get a quote for a paid service call -
http://dell.to/1vnT6CQ
DELL-Hemalatha
2.8K Posts
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November 6th, 2016 23:00
Hi, Please do give us a shout should you have any further questions