mvetri
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Dell Latitude E6510 HDD ERROR"Is operating outside of normal parameters and should be replaced"

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I have a Dell Latitude E6510 with Windows 7 Professional OS. Recently with MY DELL PC CheckUP and error report came back to me that said the following, but I'm not understanding if this is a true issue as I haven't been experiencing any issues. Also, can this be fixed or do I in fact need to purchase a new HDD:

Result:

Critical errors found.

Critical errors must be addressed immediately. Other diagnostics may be affected by these errors. Please follow the steps below to resolve your diagnostic results. You should run the diagnostics again once the critical issues have been resolved.

Critical:

Hardware failure

Replace Hard Drive

Your hard drive is operating outside of normal parameters and should be replaced. Consider reviewing the No BOOT section in this Dell Knowledge Base article to identify the most common solutions for your Hard Drive. Tip! Refer Owner's Manual for instructions to remove and replace your Dell Hardware.
Hardware
Hard Drive

WDC WD2500BEKT-75A25T0
Random Seek Test
Skipped

WDC WD2500BEKT-75A25T0
Funnel Seek Test
Skipped

WDC WD2500BEKT-75A25T0
Linear Read Test
Skipped

WDC WD2500BEKT-75A25T0
Linear Read Test
Skipped

WDC WD2500BEKT-75A25T0
SMART Extended Self Test
Skipped

WDC WD2500BEKT-75A25T0
SMART Thresholds Test
Skipped

WDC WD2500BEKT-75A25T0
Targeted Read Test
Failed

WDC WD2500BEKT-75A25T0
SMART Status Test
Passed

WDC WD2500BEKT-75A25T0
SMART Thresholds Test
Passed

Thanks  for your support!

Maria

[Smiley Happy]

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6 Replies
9 Rhodium

RE: Dell Latitude E6510 HDD ERROR"Is operating outside of normal parameters and should be replaced"

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The drive has developed bad sectors - back up immediately and replace the drive ASAP.

mvetri
1 Nickel

RE: Dell Latitude E6510 HDD ERROR"Is operating outside of normal parameters and should be replaced"

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I wanted to add that when I did a Pre-Boot Assessment I got:

Error Code: 0146

Message Error Code: 2000-0146

I took the following picture of the error on the screen regarding the HDD.

Thanks  for your support!

Maria

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mvetri
1 Nickel

RE: Dell Latitude E6510 HDD ERROR"Is operating outside of normal parameters and should be replaced"

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Thanks for the reply.  II have a 500 gig external drive. What is the best way to back up the whole system? Via Norton Antivirus or Windows backup?

Thanks  for your support!

Maria

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RE: Dell Latitude E6510 HDD ERROR"Is operating outside of normal parameters and should be replaced"

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Hey Mvetri,

If your version of Norton supports backup you can use that route but Windows backup is also an option.

~Jim

___________________________________________
Alienware 13 (late 2014) - Core i5-4510u, 12GB, 480GB PNY XLR8 SSD, nVidia 860M, Graphics Amp: PNY GTX 960
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mvetri
1 Nickel

RE: Dell Latitude E6510 HDD ERROR"Is operating outside of normal parameters and should be replaced"

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Thanks for the reply,

As I review option to replace my HDD, I realized I don't have discs that came with my Dell Latitude when I purchased it of the OS. I know I can download the drivers from Dell. com, but what about the OS. Where can I get those disks or better yet how can I back those up?

Thanks  for your support!

Maria

[Smiley Happy]

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9 Rhodium

RE: Dell Latitude E6510 HDD ERROR"Is operating outside of normal parameters and should be replaced"

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If the original drive is still working and the recovery image is intact, you can use the Dell Backup and Recovery utility to make a set of recovery media.  Easiest way is with a 16G or larger flash drive, but you can also use DVD-R or DVD+R discs (but not rewriteable discs).

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