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MYbloodydell
1 Copper

Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

hey all, just looking for some help with my aunts laptop.

After her hard drive was unfixable i put in another one and reinstalled windows 7, I done the auto detect thing on the dell support website and got all the drivers except one.

Universal serial Bus (USB) Controller

Manufacturer is Unknown

Location is PCI bus 3, device 0, function 0

hardware id's

PCI\VEN_1912&DEV_0015&SUBSYS_00151912&REV_02
PCI\VEN_1912&DEV_0015&SUBSYS_00151912
PCI\VEN_1912&DEV_0015&CC_0C0330
PCI\VEN_1912&DEV_0015&CC_0C03

compatible id's

PCI\VEN_1912&DEV_0015&REV_02
PCI\VEN_1912&DEV_0015
PCI\VEN_1912&CC_0C0330
PCI\VEN_1912&CC_0C03
PCI\VEN_1912
PCI\CC_0C0330
PCI\CC_0C03

physical device object name

\Device\NTPNP_PCI0016


bus type guid

{c8ebdfb0-b510-11d0-80e5-00a0c92542e3}

base container id

{a89b2d2a-a614-11e7-80ad-5c260a7588fd}

device instance path

PCI\VEN_1912&DEV_0015&SUBSYS_00151912&REV_02\4&2B07ABD1&0&00E2

parent

PCI\VEN_8086&DEV_1C14&SUBSYS_04941028&REV_B4\3&11583659&0&E2

thats all the info i can find on the properties page of the item, can anyone tell me the appropriate driver to download, or where to get it, i have tried most of the drivers from the drivers download section of dell support and also tried win 7 cab download for the E6520. no luck in any of those. I also downloaded some drivers that just extract to a given folder and have no installer, i have tried to scan these places using the find driver option on the device properties but it keeps saying it can't find the driver for your device.

Any help on this would be gratefully appreciated Smiley Happy

thanks

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9 Replies
Moderator
Moderator

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

MYbloodydell,

When you install a fresh copy of Windows on the computer you will need to install the drivers in the correct order for the hardware to work properly. The Bus Controller is the Chipset Drivers. Click the link below to download the drivers. There is also a link with information installing the drivers in the correct order.

Dell E6520 Drivers,  Downloads and Manuals

Driver Install order and Tutorials

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MYbloodydell
1 Copper

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

hey, thanks for the info, i tried to reinstall win7 and all the drivers but it's still missing the universal serial bus (USB) controller, the thing i dont get is, i have another universal serial bus controller in the devices panel that does install properly when i run the chipset driver, but that's an intel device and has 7 things within its expanded view all installed properly but in the "other devices " expanded view sits the one that's not installing properly, the one i have given the info for in my first post.  any further help with this would be gratefully appreciated.

thanks

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Moderator
Moderator

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

MYBLOODYDELL,

Not all the drivers may be needed for your computer. Each computer is configured differently. Some systems may need different drivers.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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MYbloodydell
1 Copper

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

hi again, I don't know what your telling me, Should I not be installing the chipset driver or what ? all i need to know is how to get the other device usb controller to install properly, i dont think its an intel item as i have installed the intel chipset driver and all appears to be ok under the intel usb controller device. This other device is unclear as to what its needing to be installed properly ?

after searching google for a while , a lot of comments are pointing to a Renesas Usb Controller, other people have had success with downloading and installing the driver for this item but i cant find or download the correct driver ? does the dell latitude e6520 have a Renesas USB controller inside it, am i on the right track ?

www.bleepingcomputer.com/.../

any further help would be gratefully appreciated

thanks

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rboerner
1 Nickel

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

That looks like a NEC/Renesas USB 3.0 host controller, so this driver from the product download page should work -> www.dell.com/.../driversdetails

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MYbloodydell
1 Copper

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

hey thanks for the info, unfortunately that didn't install the device properly either, do i need to install this driver before any other driver as i have all other drivers currently installed and am trying to install the one above afterwards.

Do I need to install windows again and then install this driver first then all other drivers afterwards ?

thanks for any more help with this Smiley Happy

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speedstep
6 Thallium

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

This is not a DELL Laptop  PCI\VEN_1912&DEV_0015  is LENOVO  h1100136 sunix USB 3.0 Driver  IdeaCenter H520
https://support.lenovo.com/us/en/downloads/ds028119


PCI\VEN_8086&DEV_1C14  is Intel® 6 Chipset PCI Express Root

https://downloadcenter.intel.com/download/20018/INF-Update-Utility-Primarily-for-Intel-6-5-4-3-900-S...

 

There are NO sunix USB 3 devices in a Dell Latitude E6520

 


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MYbloodydell
1 Copper

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

i dont think its a lenovo that i am having the problem with, in the pic you can see its a dell laptop, the info i gave in my first post is from the properties page for the problem device. in my other post and lots of others i read, other people with dell computers had downloaded and resolved there issues with the driver i mentioned. I dont know if you are telling me to download lenovo drivers or something but i dont think that's the way to go. I will try your other link to see if i can get any more info.

Thanks

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MYbloodydell
1 Copper

RE: Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver

@speedstep

the link to intel inf update download didn't fix it either.

thanks for your help

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