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Dell Latitude E6520 - Missing Universal Serial Bus Controller Driver
hey all, just looking for some help with my aunts laptop.
After her hard drive was unfixable i put in another one and reinstalled windows 7, I done the auto detect thing on the dell support website and got all the drivers except one.
Universal serial Bus (USB) Controller
Manufacturer is Unknown
Location is PCI bus 3, device 0, function 0
hardware id's
PCI\VEN_1912&DEV_0015&SUBSYS_00151912&REV_02
PCI\VEN_1912&DEV_0015&SUBSYS_00151912
PCI\VEN_1912&DEV_0015&CC_0C0330
PCI\VEN_1912&DEV_0015&CC_0C03
compatible id's
PCI\VEN_1912&DEV_0015&REV_02
PCI\VEN_1912&DEV_0015
PCI\VEN_1912&CC_0C0330
PCI\VEN_1912&CC_0C03
PCI\VEN_1912
PCI\CC_0C0330
PCI\CC_0C03
physical device object name
\Device\NTPNP_PCI0016
bus type guid
{c8ebdfb0-b510-11d0-80e5-00a0c92542e3}
base container id
{a89b2d2a-a614-11e7-80ad-5c260a7588fd}
device instance path
PCI\VEN_1912&DEV_0015&SUBSYS_00151912&REV_02\4&2B07ABD1&0&00E2
parent
PCI\VEN_8086&DEV_1C14&SUBSYS_04941028&REV_B4\3&11583659&0&E2
thats all the info i can find on the properties page of the item, can anyone tell me the appropriate driver to download, or where to get it, i have tried most of the drivers from the drivers download section of dell support and also tried win 7 cab download for the E6520. no luck in any of those. I also downloaded some drivers that just extract to a given folder and have no installer, i have tried to scan these places using the find driver option on the device properties but it keeps saying it can't find the driver for your device.
Any help on this would be gratefully appreciated :)
thanks
DELL-Jesse L
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October 2nd, 2017 07:00
MYbloodydell,
When you install a fresh copy of Windows on the computer you will need to install the drivers in the correct order for the hardware to work properly. The Bus Controller is the Chipset Drivers. Click the link below to download the drivers. There is also a link with information installing the drivers in the correct order.
Dell E6520 Drivers, Downloads and Manuals
Driver Install order and Tutorials
MYbloodydell
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October 3rd, 2017 11:00
hey, thanks for the info, i tried to reinstall win7 and all the drivers but it's still missing the universal serial bus (USB) controller, the thing i dont get is, i have another universal serial bus controller in the devices panel that does install properly when i run the chipset driver, but that's an intel device and has 7 things within its expanded view all installed properly but in the "other devices " expanded view sits the one that's not installing properly, the one i have given the info for in my first post. any further help with this would be gratefully appreciated.
thanks
DELL-Jesse L
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October 5th, 2017 06:00
MYBLOODYDELL,
Not all the drivers may be needed for your computer. Each computer is configured differently. Some systems may need different drivers.
MYbloodydell
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October 5th, 2017 13:00
hi again, I don't know what your telling me, Should I not be installing the chipset driver or what ? all i need to know is how to get the other device usb controller to install properly, i dont think its an intel item as i have installed the intel chipset driver and all appears to be ok under the intel usb controller device. This other device is unclear as to what its needing to be installed properly ?
after searching google for a while , a lot of comments are pointing to a Renesas Usb Controller, other people have had success with downloading and installing the driver for this item but i cant find or download the correct driver ? does the dell latitude e6520 have a Renesas USB controller inside it, am i on the right track ?
www.bleepingcomputer.com/.../
any further help would be gratefully appreciated
thanks
rboerner
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October 5th, 2017 15:00
That looks like a NEC/Renesas USB 3.0 host controller, so this driver from the product download page should work -> www.dell.com/.../driversdetails
MYbloodydell
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October 6th, 2017 08:00
hey thanks for the info, unfortunately that didn't install the device properly either, do i need to install this driver before any other driver as i have all other drivers currently installed and am trying to install the one above afterwards.
Do I need to install windows again and then install this driver first then all other drivers afterwards ?
thanks for any more help with this :)
MYbloodydell
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October 6th, 2017 12:00
@speedstep
the link to intel inf update download didn't fix it either.
thanks for your help
speedstep
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October 6th, 2017 12:00
This is not a DELL Laptop PCI\VEN_1912&DEV_0015 is LENOVO h1100136 sunix USB 3.0 Driver IdeaCenter H520
https://support.lenovo.com/us/en/downloads/ds028119
PCI\VEN_8086&DEV_1C14 is Intel® 6 Chipset PCI Express Root
https://downloadcenter.intel.com/download/20018/INF-Update-Utility-Primarily-for-Intel-6-5-4-3-900-Series-Chipsets-Zip-Format?product=1145
There are NO sunix USB 3 devices in a Dell Latitude E6520
MYbloodydell
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October 6th, 2017 12:00
i dont think its a lenovo that i am having the problem with, in the pic you can see its a dell laptop, the info i gave in my first post is from the properties page for the problem device. in my other post and lots of others i read, other people with dell computers had downloaded and resolved there issues with the driver i mentioned. I dont know if you are telling me to download lenovo drivers or something but i dont think that's the way to go. I will try your other link to see if i can get any more info.
Thanks