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MelanieD
Copper

Dell Latitude E7240

My laptop turns on but the screen is black. I was able to start it properly once I removed the battery and use only the AC adapter but now it doesn't even do that anymore. Please help
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2 Replies

RE: Dell Latitude E7240

Hi Melanied

Thanks for writing to us. 

When did the issue start?

Was there any hardware or software changes done recently? 

Please remove the battery and charger, and hold down the power button for 10 secs and then plug them back and try to power on. 

Also do you see the Dell logo? 

You can try removing the memory modules and then try with one module at a time. 

You can find the instructions from our support.euro.dell.com--enter the tag#--submit--manuals

Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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RE: Dell Latitude E7240

Hi We are awaiting your response.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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