ondrabanov
2 Bronze

Dell Latitude E7450 - graphics driver stopped working and has recovered

Hi,

I have problem with this: graphics driver stopped working and has recovered.
It can happen few time a days and it is annoying.

I have Intel integrated GPU - 5 generation (core i7). I tried latest dell driver also latest intel drivers but still the same. Also I have latest BIOS.

I am using Windows 8.1 PRO. Does anyone know how to fix it?

Thx

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31 Replies

RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Hi ,

Kindly help me with some more information so that I can understand the issue better,

*Have you had the chance to check in safe mode with networking to see if the video distorted .

*Have you tried to initiate lcd BIST (Built in self test ) on the system by pressing the D Key and the power button once the test is initiated then if the screen works fine then you should be able to view solid colors on the screen without distortion .

*Is the display good on an external screen ( If it is then the system board works fine )

Hoping to hear from you soon .

Kindest Regards ,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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ondrabanov
2 Bronze

RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Hi,

I had the technical guy here directly from DELL, he performed some LCD tests and he told me that LCD is OK, also hardware is good. It seem to be something with SW. I have no problem with LCD but with drivers.

Also I did not notice it when I had windows 7.

Název protokoluSmiley Frustratedystem
Zdroj: Display
Datum: 15. 7. 2015 16:26:56
ID události: 4101
Kategorie úlohy:Není
Úroveň: Upozornění
Klíčová slova: Klasické nastavení
Uživatel: Není k dispozici
Počítač: E7450
Popis:
Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven.
Kód XML události:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-15T14:26:56.000000000Z" />
<EventRecordID>202506</EventRecordID>
<Channel>System</Channel>
<Computer>E7450</Computer>
<Security />
</System>
<EventData>
<Data>igfx</Data>
<Data>
</Data>
</EventData>
</Event>

Název protokoluSmiley Frustratedystem
Zdroj: Display
Datum: 15. 7. 2015 16:26:56
ID události: 4101
Kategorie úlohy:Není
Úroveň: Upozornění
Klíčová slova: Klasické nastavení
Uživatel: Není k dispozici
Počítač: E7450
Popis:
Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven.
Kód XML události:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-15T14:26:56.000000000Z" />
<EventRecordID>202506</EventRecordID>
<Channel>System</Channel>
<Computer>E7450</Computer>
<Security />
</System>
<EventData>
<Data>igfx</Data>
<Data>
</Data>
</EventData>
</Event>

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RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Hi Ondrabanov,

Click here to download the latest Intel graphics driver and after its installation advise the result .

Awaiting your response .

Kindest Regards,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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ondrabanov
2 Bronze

RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Hi,

link is for Broadcom Wireless- DW1560 Driver... I need graphic driver. 

Now I have: Video_Driver_MW8G3_WN32_10.18.14.4170_A16

Best regards
Ondrej

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RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Hi ,

This is the link for the fix it file from Microsoft .But before trying this kindly ensure data has been backed up .

Kind Regards ,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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ondrabanov
2 Bronze

RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Hi,

I tried it but still have this issue. I have windows 8.1.

i discovered that meybe google chrome can couse this problem. Especialy when i tried to play some youtube video with html5 ... always geting message about faulty graphic driver was recovered.

Best regards

Ondrej

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ondrabanov
2 Bronze

RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

So that is no problem, now it hapend even if i was only browsing on IE11.

Message:
Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven.

Igfx display driver stopped responding and has successfully recovered.

Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-07-18T06:59:19.000000000Z
EventRecordID 203107
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RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Good day Ondrabanov ,

As per your previous post if the issue is seen only while using IE11 then I would suggest you to downgrade to the previous version by uninstalling this version and reinstalling the previous  version and please try that in safe mode with networking .

Awaiting your response .

Kind Regards ,

DELL-Jennifer K
Social Media and Community Professional
#IWork4Dell
Manuals and Drivers

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ondrabanov
2 Bronze

RE: Dell Latitude E7450 - graphics driver stopped working and has recovered

Hello,

I decided to reinstall whole PC. I put there Windows 10 PRO. And ...... I hapend again !!!!
I have not install any third party SW, nothing.

Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven.

Igfx display driver stopped responding and has successfully recovered.
I used this procedure to install everything:

http://www.dell.com/support/article/us/en/19/SLN295891/EN

What can I do now? I need working PC!

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