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Dell M5510 freezes up with black squares on the screen
I have a Dell M5510. I previously had an issue withe battery swelling up which then caused a MB failure. I have since had dell replace the motherboard. This worked fine for around 2 months but recently I started to have an issue. If I left my computer over night when I came to use it the next day I noticed it was restarted.
After further using the computer I found out that it would start to get black squares on the screen and then freeze. It can even do this on initial boot when it first enters windows. I have also got these black squares on the login page for windows. The squares are repetitive almost in a diagonal across the screen. I will capture a screenshot next time it happens.
Once the black squares happen I have about 0-30 seconds before the whole system will freeze. I wanted to know if anyone can recommend a solution for this or tell me where the problem relies?
I have tried to roll back drivers for the video card and various other items as well.
Thank you
robert p
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November 15th, 2017 08:00
Hi amagi,
Thanks for posting.
Apologies that your system is not working as expected.
Other users with a similar issue have reported success by disabling fast boot. You might try that. You could also run a systems diagnostics test by pressing F12 at startup or by running Support Assist. Be sure to make a note of any errors encountered and contact Tech Support for additional troubleshooting and possible resolution. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
Amagi
8 Posts
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November 15th, 2017 10:00
I already have fast boot turned off. I also tried disabling NVidea from the device manager to use the internal built in video card but it still fails.
robert p
9.4K Posts
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November 20th, 2017 09:00
Perhaps it's time to do some additional troubleshooting. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm