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Dell N5010 Graphic Driver Crashing.
Hi All,
I have dell n5010 laptop, for the last two weeks I am getting blue screen due to display driver crashing. I tried to install fresh windows 7 copy and driver from dell but nothing solved the problem. Now when I am running windows in normal mode(Aero theme) I cannot see anything except line and square block on the screen. I have changed the thermal compound of gpu and cpu also but still that is getting heated.
Note: when I ran the diagnostic mode, everything looks ok except DST Hard Drive Test failed.
Soon I will upload the screen shot of images.
Please help If anyone has observed the same situation earlier.
Thanks.
DELL-Hemalatha
2.8K Posts
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July 1st, 2015 04:00
Hi,
Please send us the image of the bluescreen and also the error code (usually begins with 2000 ) during diagnostics.
How about in safe mode??
Regards
Sunny Shukla
11 Posts
0
July 1st, 2015 10:00
Please see the attached images.
1 Attachment
IMG-20150630-WA0002.jpg
DELL-Hemalatha
2.8K Posts
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July 2nd, 2015 04:00
How about in safe mode
What about the diagnostics error code that we requested.
Regards
Sunny Shukla
11 Posts
0
July 2nd, 2015 06:00
Hi,
In safe mode also the display is same as in the screenshots.
I am getting blue screen stating atikmdag.sys crashed.
Note: I already have the latest Bios and drivers updates which are available on drivers and download page.
Thanks,
Abhishek
Sunny Shukla
11 Posts
0
July 2nd, 2015 06:00
Hard Disk short DST test failed in diagnostic test.
Graphics is ok.
DELL-Hemalatha
2.8K Posts
0
July 2nd, 2015 20:00
Hi,
Please PM us the system tag#. Suspecting GPU issue.
Regards
Sunny Shukla
11 Posts
0
July 3rd, 2015 18:00
Sunny Shukla
11 Posts
0
July 3rd, 2015 18:00
Is this problem can occur because of faulty hdd also?
DELL-Hemalatha
2.8K Posts
0
July 7th, 2015 20:00
Hi,
The chances are very slim of HD causing this issue, but keeping in mind the 0146 error, you can first get the HD replaced as its a low cost commodity .
We see the machine is out of warranty.
Regards
Sunny Shukla
11 Posts
0
July 9th, 2015 09:00
I am uploading some more images.
Through these you will get better idea.
1 Attachment
IMG_20150630_071303-Optimized.jpg
Sunny Shukla
11 Posts
0
July 9th, 2015 10:00
Image
1 Attachment
IMG_20150702_194724-Optimized.jpg
Sunny Shukla
11 Posts
0
July 9th, 2015 10:00
more image
1 Attachment
Optimized-IMG_20150702_194532-Optimized.jpg
DELL-Hemalatha
2.8K Posts
0
July 9th, 2015 22:00
Hi
The culprit is not the HD, but the motherboard.
Regards
Sunny Shukla
11 Posts
0
July 9th, 2015 23:00
Hi,
So what I can do now to fix this problem.
Abhishek
DELL-Hemalatha
2.8K Posts
0
July 11th, 2015 08:00
Hi,
If you are based in India, would request you to contact Dell India Technical support and request a quote for repair.
If you are based overseas, lets us know where you are based now and we will provide a quote if you wish to.
Regards