This computer is 6 months old. It came with Windows 7, and I did install Windows 8 in October 2012. I have had problems ever since and neither Dell nor Microsoft can help. ANYWAY, until today, my DVD/CD player worked just fine. I used it every few days, but today when I went to use it, the door would not open. I notice the light next to the Open button is not lit up, but my device manager says it is in working order and the driver is updated. I tried Ejecting from the device manager, but it does not work. When I ran the Dell Diagnostics program, it said that it was unable to run the diagnostics when there is media in the drive or the door is open. There is a game disc in the drive, and the game works, but I think it is downloaded onto the computer, so maybe does not use the disc during play?? How can the drive work and not the door? Is there anything I can do??
PLEASE HELP!! I have to study for a test!!
I appreciate for the trouble shooting steps tried. I suggest that you restart the system and at the dell logo, tap the F2 key on the keyboard every two seconds. In the BIOS screen press F9 to load defaults and F10 to save. Next insert a paper clip into the emergency eject hold as shown in the picture below. This will manually open the door. Please reply to this post if you were able to eject the tray manually in the BIOS screen to assist you further.
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