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Dell Online Support Diagnostic tests never finish

I've been at this since spring and the diagnostic tests on the Dell Support page never finish. They can run for hours before I finally close my browser when they are only supposed to take 2-10 minutes to run.

I don't think this is the proper forum for this question but I don't see any forum devoted to problems with Dell's website and it involves my laptop, an Inspiron N5010 running Windows 7. I don't see other posts on this problem so I don't know what the issue could be.

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