mike.stoddart
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Dell Precision 5520 laptop questions

I just picked up a Precision 5520 for work and I have a few questions.

1) Is it normal that the fan is always running? Even when I lock the Windows 10 session and close the lid, the fan still runs.

2) I also have the Thunderbolt Dock but I've noticed that I lock the session and close the lid. When I come back the next day and login to the sessions and resume, the mouse (which is plugged into the dock) doesn't work until I quit Virtual Box.

3) It installed a bunch of Dell software that basically gives the browser access to my laptop, which I assume lets their website and ultimately their staff access my machine. Did anyone NOT install this software and enable this? This freaks me out as I don't know what these applications and the website is collecting from my machine.

Thanks

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5 Replies
Moderator
Moderator

RE: Dell Precision 5520 laptop questions

mike.stoddart,

Click the link below to download and update the bios on the system.

Dell Precision 5520 Bios

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mike.stoddart
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RE: Dell Precision 5520 laptop questions

Thanks - I already have that installed.

Last week the laptop would freeze for 5s every few seconds. I am downloading all updates manually in case the Updated didn't install them.

As it stands, the laptop is unusable and will be returned if installing these updates doesn't improve things.

Thanks again.

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mike.stoddart
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RE: Dell Precision 5520 laptop questions

I installed the updates manually from Dell, but I had to close VirtualBox and Eclipse this morning before the mouse work after waking the laptop up. Not impressed.

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mike.stoddart
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RE: Dell Precision 5520 laptop questions

It's definitely VirtualBox that the laptop/dock don't like. As soon as I quit VirtualBox the mouse starts working again.

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mike.stoddart
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RE: Dell Precision 5520 laptop questions

It seems I was wrong. Back at work on Monday morning, I had to move the USB mouse and Ethernet cable from the dock to the laptop before they would both work. The Dell updater said everything is up to date. Back it goes..

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