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magisterludiv
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Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

Alps driver does not show up in the device manager even though the hardware is installed.

Two error messages appear during OS bootup:

"Alps setmouse monitor error" X 2 error message boxes.

External mouse is the only way to access mouse control.

Use of Dell update system does find drivers, I install the drivers and still no touch pad after installation and reboot. Same error after installation and reboot.

Anyone know the problem or how to repair?

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12 Replies

RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

Hi Magisterludiv,

Please check and confirm if the system BIOS is updated to latest, if not please update from support.dell.com under drivers and downloads BIOS section. As you have already updated the drivers and it didn't make any different, try booting to safe mode with networking and check if the touchpad works.

For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Dell-Parnoshree C
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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magisterludiv
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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

I have the most current bios version, all drivers are up to date and the touchpad does not work in safe mode with networking either.

I respectfully would not want to provide private information such as my email or my service tag information.

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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

Alright you can always click on my user name and send me a private message. As you don't want to provide the system service tag please tell us if the system is in warranty.

Dell-Parnoshree C
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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magisterludiv
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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

I have many dell pcs, not sure if this one is under warranty.

Not sure that warranty is relevant. Device worked correctly until windows 10 forced upgrade from windows 7. (Microsoft has let me down).

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magisterludiv
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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

I'm looking for answers to my question about the problem with windows 10 drivers for the Alps touchpad.

Why all the irrelevant questions?

May we please stick to answering the question about Alps touchpad not functioning.

Private emails are not in the works nor is handing over my private information.

That is why I am on a "public" forum.

So, I reiterate... does anyone know why the windows 10 drivers do not install correctly on my windows 10 Precision M4700 laptop?

Does anyone know why my Alps touchpad does not show up in the device manager after I upgraded to windows 10?

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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

The reason we are asking for the service tag is to help you with the accurate drivers for the system you have. From your conversation i understand that the touchpad stopped working after windows 10 updates. Hence please try the link to download the driver for touchpad for M4700.

www.dell.com/.../driversdetails

Dell-Parnoshree C
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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magisterludiv
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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

I had already installed the latest drivers before my first posting on the 23rd (which I obtained from the Dell Driver's Web Page).

The hardware itself (The Alp's Touchpad) does not appear in the control panel's Device Manager either before or after installing the drivers that you mention.

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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

If the system is in warranty then we can have it replaced. If not please reach out our @dellCaresPro team we can help raise quotation for the touchpad.

Dell-Parnoshree C
Social Media Support
#IWork4Dell
Dell Support Videos
Drivers and Downloads
Driver order

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magisterludiv
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RE: Dell Precision M4700 Mobile Workstation Alps Touchpad Not Working After Windows 10 Update

The hardware works just fine. No warranty repair is necessary.

The Alps driver for windows 10 must be the culprit.

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