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Dell Precision M6500 Laptop i7-X 920
Hi,
i would like to Kindly ask if any one faced the same issue as i have recently bought a Dell Precision M6500 Laptop i7-X 920
my issue is when i have the 4 memory slots installed the machine starts acting wired, blue screen shows up with almost any thing.
but if i use only 2 slots it goes without erros, i thought it might be the ram or the motherboard but i would like to ask for your expertise with such a problem,
second question can the machine take 2x16GB ram to reach the 32GB or not?
PhoenixBennu
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November 6th, 2017 21:00
i7-920XM Specs: ark.intel.com/Product.aspx
Memory Specifications
Max Memory Size
(dependent on memory type) 8 GB
Memory Types DDR3-1066/1333
# of Memory Channels 2
Max Memory Bandwidth 21 GB/s
Physical Address Extensions 36-bit
You might be adding more RAM than the CPU permits for
DELL-Alasdair R
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4 Operator
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754 Posts
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November 7th, 2017 04:00
Hi Rokyrock,
The M6500 supports up to 32GB, but only under certain conditions:
downloads.dell.com/.../precision-m6500_service manual_en-us.pdf
(memory requirements are listed under Technical Specifications)
What kind of DIMMs do you have fitted?
Rokyrock
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November 7th, 2017 06:00
Hi Alasdair it is written that "Intel Core i7-920XM Quad-Core
processor supports memory frequency up
to 1600 MHz" i tried to install 4 x 4gb two the original dell 2 x4 and two hynix 2 x4 all ddr3 1333 10600s but it gave me a blue screen in windows
Rokyrock
9 Posts
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November 7th, 2017 06:00
iam using ddr3 1333MHZ tried 1.5 v & 1.35 v the original dell ones are 2x4gb hynix i tried to put extra 2 hynix witht he same speed but it gets lots of blue screens
there is machines i have seen online with the 4x4gb and working well.
not sure what the problem might be the manual says quad core can take 4 slots of ram
DELL-Alasdair R
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November 7th, 2017 07:00
Looking at the details for M6500 DIMMs in our spare parts database, all of them (apart from 1GB capacity) are Dual Rank, Unbuffered, 1.8V, non-ECC. Any additional memory you add will need to match this.
Rokyrock
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November 7th, 2017 10:00
Hi thanks for the reply not sure about the 1.8 v az the original module is not 1.8v and could not find the written any where can you please clarify
Rokyrock
9 Posts
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November 7th, 2017 14:00
the orginal dell memory is hynix 4gb pc3 10600s 9-11-f3 it can not be 1.8 v
Rokyrock
9 Posts
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November 7th, 2017 14:00
Despite the processor being 4 core it seem that it does not work more than 8 gb
Rokyrock
9 Posts
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November 8th, 2017 04:00
HMT351SCFR8C-H9 N0 AA 1216 &1215
DELL-Alasdair R
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754 Posts
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November 8th, 2017 04:00
That seems strange. What do you see for the CPU and memory in the BIOS/setup under System Information? Can you verify the serial numbers of the original DIMMs? (should be similar to HMT351S6AFR8C-H9)
Thanks
Rokyrock
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November 8th, 2017 04:00
AND THE OTHER ONES ARE WHICH ARE NOT DELL BY HYNIX HMT351S6BFRBC H9 N0 AA 1048 BOTH
DELL-Alasdair R
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754 Posts
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November 8th, 2017 08:00
Can you send me a PM with the service tag so I can check the original configuration?
Is the BIOS fully up to date?
www.dell.com/.../driversdetails
Please also try running the diagnostics (extended) and, if possible, download and run Memtset
Thanks
Rokyrock
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November 8th, 2017 10:00
i did the diagnost test yesterday night and the memory hanged the computer when it was showing CPu 0 @address 00_14000000
CPU 1 @ address 00_30000000
CPU 2 @ address 00_3C000000
CPU 3 @ address 00_6C000000
CPU 4 @ address 00_74000000
CPU 5 @ address 00_8C000000
CPU 6 @ address 00_AC000000
CPU 7 @ address 00_DC000000
BUT IT WAS TESTING ONLY 00_00400000h - 00_DF491FFFh (3568 with 8 cpu(s)
but it was reading in the bios setup 16 gb