Highlighted

Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Hello Dell

yesterday my new Dell Precision M6600 was delivered, with 2 Dell U2711 Displays and the Advanced E/Port-Replikator.

After i connect the Displays to the Portreplicator and i start the Precision, there is no Picture on the U2711 Screens. After the PC was booted completly, i got a the first Picture with the Login dialog from Windows 7.

After talking a while with the Dell Support, we find the Problem. The Bios don't enable the Displayports if NVidia Optimius is enabled. With this Option you have no way to go to Bios, to see the Boot Manager (for Windows or Linux), you can not Start in Save Mode (in Save Mode the Nvidia Driver will not loaded and you have no screen, because the Displayports are dead/disabled allready)

Please enable in Docked Mode or/and in a Mode with Power Supply the Displayports and DVI Ports at Startup. Without that the Optimus Feature is useless with big Screens.

With Big screens you have to use the Displayports, because the DVI on the Docking Station is NOT a dual Link one, the maxium Resolution on DVI is 1600x1200 and not the correct one of 2560x1440.

I hope this Problem will be fixed soon, the workingplace for 5.000 Euro or 7.000U$ can not have this kind of kid problems.

kind regard

Alex

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
44 Replies
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I have the same problem - exactly.  M6600, E-Port Plus, and dual U2711.  Disabling Optimus is the only way to reliably boot up while docked.  I chatted with Dell support about it but they were no help.

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

i have heared the last time, i must vote on ideastorm for getting a bios for this problem, a dell technican told me, he bring this problem to the internal reviewing. but nothing for 3 month. please vote this problem up:

www.ideastorm.com/ideaView

kind regards

Alex

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Yesterday, anyone has deleted the IdeaStorm entry about not correct working Optimus on Dell Precision M6600 ... what happens if technical problems will only deleted and not solved

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

That is unbelievable.  Could a DELL REP please step in here?  We have a legitimate problem with your TOP of the LINE laptop with top of the line monitors, with your docking station.  This person's idea storm page has been removed.  What is going on here?  I know someone is watching this thread because I had one of my posts deleted yesterday for mentioning the name of a chat tech.

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I have had the same problem with two different M4400 units I purchased for my users.  This has been absolutely frustrating.

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I had the M4400, but the 770m didn't have Optimus, so it was never an issue.  I did however, have intermittent problems with the displays not appearing after sleep.

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

This problem exists in this case only on the new SandyBridge Notebooks with NVidia Grafic and DVI/Displayport outputs.

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

another problem in this case is the standby mode:

So it will be good to use the Nvidia Card all the Time the Notebook is external powered. With Optimus enabled you have a secound problem, after Standby, that the connected Screens via Displayport don't show a image again, they stay in standby. After you wake up the Nootbook you have to switch off, wait 10 sec and switch on again the screens and only after this process you have a picture again.

If the nvidia chips will not be there for running hole the time, dell have to fix our problems with optimus!!

This kind of Problems worst our Time!!!

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Here is the U2711 Problems with Powersave mode on Displayport:

en.community.dell.com/.../19722024.aspx

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

This is the same issue for the M4600 Series and 6420 series. Anything it seems with Optimus is requiring you to disable it, in order for the external screen to work on a docking station.

0 Kudos
Highlighted
DellEMC

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

From my information you can go into the BIOS and disable Optimus.  The Optimus setting should be listed under the video section. This isn't perfect but right before you dock the system disable Optimus, then you can shut down and dock the system.  Then crank it up and the Nvidia GPU should take over and you can use the display ports. If you have not tried this give it a shot and let me know the results.  

The only other option is to undock the notebook when you want to go into the BIOS. This may well be as the system was designed, so I can’t promise any fixes.  If any become available to help power these video ports outside of Windows I will certainly post them here.

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

The solution will be to bring a new bios settings in the optimius menu:

On

Off

Off if external power is connected

Then we don't have this kind of problems anymore. But noone cares about this problem. i must enable it 5 times a day, if i leave my working place and have to disable it every time i coming back.

Terry, i have paied over 5.000 Euro or 7.000U$ for this working place, than i can require a complete solution without workarounds. This kind of enable and disable is only a dirty trick and not a option for a real mobile workstation.

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Based on talking to their engineer about this issue - and I have talked to alot about this issue. Dell cant do anything. This is NVidia problem and not theirs. We are such a small number of people who have issues that  it doesn't seem to be on anyone radar, and if it is Dell doesn't even know. Based on the info you have three choices. Turn it on and off as suggested by some. Turn it off completely and loose a feature - I want that battery life with the i7!. Last, return it and get a ATI card instead.

Hopefully I am wrong. 🙂

0 Kudos
Highlighted
DellEMC

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I agree with you Biricon.  So much so, that I reported the issue to engineering and am trying to find help. I assume it will take a video BIOS update to fix it that the Nvidia GPU can be used prior to boot. Once I hear more from the engineers I will report here. I just want everyone to understand, this may be as the system was designed and nothing can be done. Hopefully I will hear from engineering shortly to find out if anything can be done.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
Highlighted
DellEMC

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I have spoke with the engineers.  It is as Kaspenny has mentioned.  This is how Optimus was designed by Nvidia and it is working as planned.  To have video before the system boots, Optimus will either need to be disabled or the notebook undocked.  

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

After the Workstation go to standby i don't have any picture if the pc wake up, i have to turn off and turn on my screens if optimus is enabled.

this is not a acceptable solution.

the most time i have troubles with optimus, so it can be only a design mistake and Dell and/or Nvidia must find a solution for this kind of problems.

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Is there any news about the problem, working as design sounds like a design mistake and dell (this is my delivering comany) has to fix this problem, i don't have any contact to nvidia, its dell job to fix the problem with or without nvidia!

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Biricon,

I have been following your unfortunate difficulty, waiting to see if more info appears.  Did you try Dell's recommendation to turn off Optimus in BIOS?  Did that change allow you to hot-dock to your U2711's without errors?  

Sorry to read of your problem. 

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Hi Magnum2

yes, this will be work most the time. Only of one or both of the Z2711 is handing up, i don't have a screen, but this is a U2711 problem and not a problem if the M6600.

The U2711 has one time in month the problem, that the display is hanging up and the LED is blue, but you can not use the keys anymore. only a disconnect from power bring it back to live.

i think we are all beta testers and noone cares about this problems - where was gone the good old quality from dell from the last 10 years ago?

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Biricon,

Thanks for the reply. I have been considering the purchase of a M6600 and a U2711. What have you found to be the best way for this laptop and monitor to coexist?

I thought it might be better to order the M6600 with the AMD graphics instead of the NVIDIA with Optimus. However, if I understand correctly, NVIDIA will provide 2560 x 1440 when docking to U2711 if: (a) Optimus is turned off in BIOS; or (b) If Optimus is on, then docking should be performed while the laptop running, so the video port will have power.  Is this correct?

Another question. You write: “but this is a U2711 problem and not a problem if the M6600.” Is this a problem of the U2711 going into sleep mode, and the monitor must be powered down & up to restore operation?  Is there a way to disable the sleep mode in the U2711 to avoid this problem?

Am I missing any issues that I might want to consider before purchase?  Does connection of the M6600 directly to the U2711 (no docking station) eliminate any of these problems?

Thanks in advance.

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

The M6600 and the U2711 will be a good choice if you don't use Optimus. With the AMD graphics i don't know how this works. But in docked Mode it runs good if you turn off Optimus. After you Dock off, you have to turn on Optimus, otherwise the batterie livetime is not more than 1 hour. On the AMD Solution, i don't know how long the batterie livetime will be, but on the dell page is a technical paper, about 6 monitors that you can connected at the same time.

For me is the batterie time importend in mobile environment and the the 2xU2711 in docked one. This switching every time is very horrible for me ...

without docking station you are not able to get the full resolution of the U2711 screen. The internal connectors can only make a fullHD 1080p resolution, without dockingstation the image will look very pure. So you need the Dockingstation with DisplayPort.

In my case the U2711 and the M6600 will not syncronise every time afters come back from sleep mode. But one of my U2711 will hanging up after Sleep Mode and if i Push the Power Button, the sceen makes a endlos pppiiieeepppp, in this case you can only disconnect the power from the U2711. the other screen don't makes this pppiieeepp problem.

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I just purchased an M4600 with the NVidia 2000M. I racked my head trying to get video out of the either the DVI or the Display Port connectors during BIOS post. Since this is a laptop I have a system password enabled, so every time it boots you have to enter a password before it will boot up. The problem is that with Optimus enabled, I don't see the password prompt through DVI or Display port, only VGA.

Why did I spend so much money on a laptop that won't even work to display the password prompt during POST?

It should be easy for them to configure the BIOS to disable Optimus during the BIOS POST and then once the BIOS has completed, it could then switch over to Optimus technology. How was this missed during the testing of these systems. This should have been very obvious during any thorough testing before moving something into production.

Now I am forced to use VGA on my $3500 laptop. This is absolutely ridiculous.

DELL, FIX THIS ISSUE. YOU CAN BLAME NVIDIA ALL YOU WANT, BUT THIS IS YOUR PRODUCT, WE ARE YOUR CUSTOMERS, SO THIS IS YOUR ISSUE TO RESOLVE.

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

With all of my other Dell laptops I can dock and then power up using the external monitors to login to my CheckPoint software and then on to Windows. The 6420 is the only model that requires me to lift the lid to get past the CheckPoint login before a signal is sent to the external monitors. I am unable to use a laptop monitor stand for any of my users, since the lid has to be lifted first.

In speaking with support, they suggested updating the bios to A07, which I did along with the latest Nvida driver but still don't have an external monitor signal until Windows loads. I find it unbelievable that Dell can not fix this problem with an update of some sorts. And before you tell me it was designed to work this way, I am calling that a nonesense answer! No way do they expect people to buy monitor stands for laptops that can't be used with this model!

We want a solution to this problem!

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Please check the Servicepage at your Maschines, on every maschine and check if the servicecall is open any more.

on my m6600 the servicecall is deleted from the servicepage. this is not ok, so please call the technical support and told them, that this problem must be open and sould only closed if they have a successfull solution for this problem!

support.euro.dell.com/.../search.aspx

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I have the same problem and want you to solve it as soon as possible, Dell!

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

We've got a number of Latitude e6420 with this issue and we've stopped purchasing these machines. Waiting for an answer Dell.

0 Kudos
Highlighted
3 Silver

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I assume this was never solved? I just received a new Latitude E6520, it has the latest BIOS and the same "when docked no-video problem until the Windows 7 login screen" as described here for the Precision .

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

correct, the problem was not solved .. dell offers me only a cash back 😞

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Cash back, really? What I need for my organization are laptops that work properly. I was hoping for a trade in option, when a model is released that solves this problem!

I am not buying any more Dell laptops until that time and I actually need some right now!

Come on Dell, show us that you are listening!

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I have been considering purchasing a U2711 to use with my M6600 while docked with 2 smaller monitors side by side, judging by this thread its not possible with the E-port plus dock.

Why would you design a dock with so many display output options but then limit it to only 2? If this is "working as intended" im interested to know the reasoning behind this. It maybe possible to run extra monitors but if you have to change BIOS settings everytime you dock and undock, this is really a joke.

As a result I wont be purchasing a U2711 until there is a fix for this, and considering the lack of action by Dell on this, I doubt Id buy another Dell product.

Come on dell, is the email you sent me titled "You speak, we listen" just marketing hype or do you understand the importance of keeping return customers? Lets see some action if you do.

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

after dell deleted my first ideastorm i make a new one. i think if they deleted it again, we have to make a script, that post it every time it was deleted automatically.

this situation is not acceptable.

www.ideastorm.com/ideaView

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
DellEMC

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Bill B just posted this on Ideastorm.  It matches my posts earlier in this thread, but brings up the fact that the VGA port is controlled via Intel HD and not Optimus.

http://www.ideastorm.com/ideaView?id=087700000008ckE&mc=0&p=1

What happens if you connect a VGA cable in addition to your DPort, HDMI or DVI cable? You may have to change the video input source on the monitor's OSD, but I think you can get pre-boot video that way.

Unfortunately we cannot enable a solution that pushes pre-boot video to the DPort, DVI or HDMI ports at this time, but we are investigating. The reason is the MUX controller is trying to push all video through the Nvidia GPU when Optimus is enabled. Until the Nvidia driver loads at boot, it won't display anything. However, the MUX will push all analog video signal to the VGA port and the Intel GPU. So VGA will display video pre-boot.

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

0 Kudos
Highlighted

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Yes this is possible, but i have to change the monitor settings after boot every time, if the vga cable is connected.

and what is with the energy save problem, where i have to turn of and on the screens after energy saving mode?

if you turn off optimius in bios and run only on the nvidia card, everything works, so the solution must be detect ,,if external powersource is connected - turn off optimius and use nvidia card, if no external source is connected - use optimus for longer batterie time".

kind regards



Biricon IT Services
Dell partner - Sophos certified partner
Austria - Europa

0 Kudos
Highlighted
1 Copper

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

FWIW, I had an earlier M6600 I bought from the outlet that didn't have this problem when docked with my my 2407 and 2408 displays. It was only when I replaced it with a brand new M6600 (Oct 2012) that I began seeing this issue. Unfortunately, the original 6600 was stolen so I can't compare them to see what might be different.

Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I have the same problem here with my Latitude E6430.My external screen must be connected via VGA cable to the docking station for using pre-boot authentification.

The fact that this problem can't be resolved on a laptop for over $ 3100 ist just a shame.

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

If you are using dual monitors, connect one as analog and hte other as DVI to get a signal from the laptop when the cover is closed during boot up.

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

This workaround helps to get a signal on the screen during boot up process, but I'd like to use DVI for connection instead. At this time I'm using a single screen configuration on my laptop.

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

We all would but unfortunatley Dell has not provided any updates or solutions since this was first reported.

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Same problem here with my brand new Latitude E6430 (with NVIDIA and Optimus), E-port plus and Dell U2711 connected by Displayport. When docked nothing will show on the external monitor until Windows starts. No chance to enter BIOS or use a startup password. I consider not being able to use a password (with a normal work flow) a security risk.

When I tried to disable Optimus in BIOS, the computer went in blue upon the next boot. No matter what I did I was not able to restore the system. So I had to install everything from scratch... 3-4 new drivers were installed automatically when the system started after the BIOS change - I assume that these drivers somehow have caused the problems.

I have used a lot of time trying to find a solution to this problem (and reinstalling my entire system). I am really disappointed - especially after reading this post (and others) showing that this problem has been known for such a long time. This is an issue that needs to be addressed and fixed!

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

A late update to my previous post above. My main problem have now gone. The HDD password dialog shows on the displayport screen during start up. However, the Dell logo do not show during start up and the computer refuses to enter BIOS setup even if the right key is pressed. When undocked and not connected to an external monitor the logo shows and I can enter BIOS setup.There are no problems waking up from system sleep.

I'm not sure what did the trick (the changes happened a couple of months ago). I have not done any hardware changes or manual driver updates...

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Dell please update this thread if a fix is found. This is a big problem in our organization.

0 Kudos
Highlighted
Not applicable

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Possible workaround. I have 2 DVI monitors hooked to the ePort replicator. Installed the driver with the laptop in the dock with the lid open.

My goal is to have the laptop closed driving both DVI monitors.

1.Disable optimums in BIOS

2.Go to Nvidia.com website under drivers and have it detect your video card via Java.

3.Install Nvidia driver using Custom settings, choose clean install. (This will reboot twice during install) After the second reboot one monitor will start. 

4.Change your video card settings to drive both monitors.

(at this point i changed my power setting to "do nothing" when i closed the lid. Then i closed the lid and rebooted. It work on the monitors through the POST.)

0 Kudos
Highlighted
2 Bronze

Re: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

I just got a new Latitude E6530. Shocked when I put it in the E port plus and only a VGA monitor was detected (and not my monitor via Disaplyport / DVI). Found another thread here:

http://community.spiceworks.com/topic/256249-e6530-w-e-port-plus-connected-u2410-monitor

... that suggested same workaround.

However - it's not working for me because after I disable Optimus in the BIOS and re-install the NVidia drivers- the machine bluescreens.

Although- I didn't try Custom... clean install. Going to try that now.

0 Kudos
Highlighted
Anonymous
Not applicable

RE: Dell Precision M6600, Optimus and DVI/Displayport not initialed at boot time

Well, apparently no solution has been found til now...

I've just received brand new M4800 and I'm unable to send the picture via Display Port to the external display when the notebook is docked. What's interesting there is a dedicated option in the BIOS (ver. A07) in the "Video" section called "Enable dock Display Port through Integrated Graphics" but enabling it doesn't change a thing...

Still the only solution seems to be disabling Optimus, but that generates noise as the card heats up even during standard office work. Not to mention that working on battery with only nVidia enabled kills the machine way too quicly.

I really can't believe that this serious issue hasn't been properly fixed for years. And those are not budget laptops but high-end machines. This is unacceptable!

0 Kudos