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Dell Sales problem
Hi All,
I ordered DELL Inspiron 15R SE few days back. At the time of order, i filled field company i am working for.
Now i want to return this laptop as i havent liked it and called customer care.
They are saying that You are a business customer and we dont refund you and you have to buy another laptop in place of it.
is this common?
i feel this is 100% cheating. Be aware of DELL
Please guide me how i can resolve this. i am still in cooling period - this is second day after receiving laptop
thanks,
murali
ejn63
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July 18th, 2012 10:00
If it was made under an employee purchase, it'll be considered a business purchase - not a home user purchase. And no - the 21-day return plan doesn't apply to these purchases.
If they're offering you the chance to swap for a different system that's the best you're going to be able to do. Even if you did manage to return it for a refund, be advised it will cost you 15% of the purchase price (restocking fee) plus shipping both ways - so you'll come out ahead if you swap the system.
emuralimba
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July 18th, 2012 08:00
Hi Ejn63,
Thanks for your reply. but this is not a business laptop. i ordered it for personal use only. At the time of providing details, i just filled company name i am working for.
I purchased using EPP scheme. Hope they consider this as business laptop. i am not aware of this.
Do dell dont take returns if it is business laptop? that too with in 2 days of receiving laptop?
ejn63
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July 18th, 2012 08:00
They're correct - only personal purchases qualify for the 21 day return policy (which has a restocking fee, by the way). Business purchases (or purchases made with discounts available through some employers) do not qualify for the return period.
If they're allowing you to exchange for a different system, they are already going above and beyond the terms you agreed to when you made the purchase.