The battery isn't the issue - not the primary one anyway. If the system doesn't recognize the AC adapter, the battery won't charge. Try another Dell (NOT third party) adapter first. If that doesn't get the adapter recognized, replace the DC jack:
and if that doesn't do it, replace the mainboard.
The battery may or may not be an issue, but until you have a recognized AC adapter, you won't know.
Refer the following link to resolve/isolate the issue:
If the computer has active warranty I shall go ahead and arrange for a service to replace the part.
Check warranty status: http://dell.to/10pMa86
Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.
If the warranty on the computer has expired, you may contact Expired warranty services for compatible part replacement:
Dell Expired warranty services (US): http://dell.to/1bMx5me
Please reply for further questions.
First, try a new power adapter (Dell OEM - NOT third party). If that doesn't solve the problem, the problem is with the power jack or the mainboard and you'll need an internal repair.
Hi Rafiem,I would suggest you to try flashing the BIOS on the system if the battery charge is more than 20%. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.
Please let me know if this helps.
I'm having some trouble with my AC adapter of the Dell Studio 1555 and I found your BIOS-Screenshot in this forum.
This is exactly what happens to me:
AC Adapter Type None
I've been looking around in forums, purchased a new battery, a new AC adapter and a new DC plug and replaced it, but the problem remains.
The BIOS version is A13 which I can't flash/update because the program says that there is no AC-adapter (although it is plugged in). I also took the CMOS battery out for a while and restarted the laptop, but besides having to change time and date nothing changes.
I've tested both AC adapter and battery on another Dell laptop (Studio 1537) and they both work fine!
You know the problem, the laptop works with the adapter, but the battery doesn't charge.
Do you have a clue what could be happening?
I'd kindly appreciate your help.
Thanks a lot.
One of three things is bad:
1. try a new Dell OEM AC adapter first. If that doesn't solve the issue,
2. Replace the DC Jack:
If that doesn't do it,
3. Replace the mainboard.
This is not a BIOS issue - and a BIOS update will not solve it. It's a hardware failure of the adapter, jack or mainboard.