Well and truly stuck on this one. The laptop appears to boot but the Windows logon screen does not appear, or appears but without the login panel. It takes at least fifteen minutes to do that! I cannot access the BIOS using F2, F12, and F8. I have checked the battery which can be charged but runs down very quickly - in less than an hour. the battery and the charger are Dell branded. The CMOS battery is still registering over 3V although I don't think that matters. i have tried using the installation DVD but i can't hear it spinning (I did access using F12 for that and altered, I think the boot order, subsequently I could not access the BIOS etc)
The most worrying aspect is that there are no error messages. i am wondering whether the laptop is chocked up with dust. I recently replaced the display mounting as the hinges had gone and also the keyboard and the laptop worked perfectly well.
This is my granddaughter's laptop and sod's law, the failure has occurred the week that she is going back to school.
Has anyone any ideas? 🙂
Hi Geoff Edwards,
I am sorry for the inconvience; the battery life depends on the application usage, load and power settings. To improve the battery life you can refer to the link below.
Also clean the air vents using the can of compressed air, try releasing the static power and check if the system is functioning normally. Follow the steps below.
Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess static power. In case the issue persists, try running the hardware diagnostics to check if the hardware is working as designed.
Press the FN + Power which will initiate the hardware diagnostics. Let us know if there is any error code listed.
Connect an external keyboard and check if the F2,F8 and F12 keys are functioning?
Hi Dell Senthil,
Thanks for your fast response. the short battery charge seems odd to me as all that was being used was the power to boot the laptop. The air vents appear clear, and the laptop internals were clean when I replaced the keyboard and display part of the case.
Puzzled, if I remove the battery as suggested and get rid of static and press the Function key and Power - do you mean the on off button? That is after removing the battery and grounding the laptop I should try to access Diagnostics by simply pressing the function key and pressing the power button?
Should ths work?
Hi Geoff Edwards,
To release the static power, please remove the Ac adapter and the battery. Press and hold the power button (on and off button) for thirty seconds. After thrity seconds release the button.
Connect the Ac adapter and battery back in the laptop; press the FN + Power which will initiate the hardware diagnostics. Let us know if there is any error code listed.
Thanks Dell-Senthil , I have managed to run the Pre-Boot system Assessment and everything passes except the hard drive 😞 the Start Test Fail code is: 2000-0142 Status 79.
Hi Geoff Edwards,
The error code 2000-0142 indicates that the hard drive has failed; since the warranty has expired; please contact the out of warranty department on 1-844-338-1000.
To check if the optical drive is working fine, please boot from the operating sytem CD/DVD and check if the optical drive is working. Follow the steps below.
Shut down the system when CD/DVD is in the optical drive, tap F12 at the start up, you will get multiple options please select Cd/DVD and check if the optical drive is working. This will isolate that the optical drive is working.