Dell Studio 1558 black screen crashes

I just another graphic card error. I don't know what to do now. Is this a GPU people?

Anyone please help!

Hey Catfishman,

I'm having the same problem, and my computer's only a week old. I have the issue with streaming video from Hulu, which is a Flash based video service. I have a black screen of death, followed by an unresponsive computer, but the computer is still on. I've called technical support the past three days, they've performed remote computing to try and fix my computer, but it still continues to crash. I don't know how to fix the problem, but I've encountered some people on the internet thinking that it might be an audio codec (IDT codec?) conflict.

I'm probably going to return my computer because I only bought it two weeks ago.

Does anyone else still have this issue? Is their a fix yet?

I got my dell 1558 two days ago, and I've been getting screen flickering, a black screen - where it's function is disabled but the computer is still running. I've had about 3 or 4 of these screen problems. The first time I got screen flickering, it recovered and and error appeared saying the ATI Raedon graphics has stopped working but has now recovered. The second time I got a black screen and then the system crashed or restarted actually and something called "blue screen of death" which is what windows error message said "blue screen" so I ran a registry cleaner and never got the blue screen anymore, but now I got the flickering and/or black screen again, which I had to resolve by a hard shutdown. Fearing of a virus, I ran a virus scan and everything but no viruses was found.

Specs:
i7 720QM
4 GB ram
320 GB HD
720p LED Screen
64 bit

Hi People,

My first time posting and I am in a much better mood now.

I had my Studio 15 1558 core i5 2.4ghz (max 2.66) 500Gb HDD and Ati HD 5470 1GB Gfx card.

I started using it and everything was fine, EVEN YOUTUBE WAS WORKING!!!!!!!!!!

I did a windows update and then all hell broke loose.

Any media streaming website such as youtube / metacafe etc would cause the laptop to black screen and become dead but still switched on, the only option was a cold boot.

I followed some advice I saw about it being an audio codec error, so I went and disabled the video drivers and the audio drivers.

Logged back into youtube and what do ya know the video played in 800*600 and 1024*768.

I switched the audio driver back on and I still had sound.

Turned the sound off again and switched on the diaplay drivers for the Ati rather than vga, then it died again.

So knowing the audio was fine and the video was dead I decided to go and download the ATI Catalyst Conctrol Centre direct from ati's website and installed it.

Fixed! no more black screens and I can watch youtube in HD in full screen and it stays alive and kicking.

Hi people!

I 99.9% sure that I got rid of my problem. After Dell replace my motherboard everything seems to be working just fine. So I would suggest to allocate sometime and call Dell. It will take awhile but at least the problem will be solved.

Good Luck to you all =]

I've been getting the identical problem with my brand new Studio 1558.

I'm very disappointed after the 2+ months of stuffing around it took to get it.

I have tried un-installing the ATI video drivers that shipped with the laptop (10.6) and re-installed all new ones (10.8). No joy.

I get both symptoms. A driver crash and recovery, or a complete crash and reboot. Or both.

Has anyone had any luck with this problem OTHER than a mobo replacement?

Normal 0 false false false EN-GB X-NONE X-NONE

 i seem to be having a similar problem. ive had the laptop for about a week and initially started to get strange blue/green screens (lots like graphics problem) that flickered for 5-10 seconds, then the laptop would restart itself and give me a bluescreen error report once rebooted.

i updated to a10 bios, no change. i then removed mcafee completely (this has caused similar problems) using their utility download, this change my blue/green screens to the same but only black/white!

i cant see how dell are still selling this laptop considering all the problems people seem to be having with it.

to the dell team - please at least reply with some advice

ben

Hi people!   I 99.9% sure that I got rid of my problem. After Dell replace my motherboard everything seems to be working just fine. So I would suggest to allocate sometime and call Dell. It will take awhile but at least the problem will be solved.   Good Luck to you all =]

I also have this problem with my studio 1558 with Radeon HD 5470 graphics card. Many streaming video sites crash the system with a black screen of death (youtube, bbc news) but also watching videos with media player. This is really poor and someone from dell should be giving some explanation on here.

Deathwatch - it sounds like you might have cracked it - could you post in more detail the steps you carried out? Thanks

martin

First excuse my english, I'm french ^^

I also havo problems with my Studio15 58, core i7, Radeon 5470 and bluray optical drive.

I had the streaming problem with sites like youtube, dailymotion... I partially solve it by disabled hardware acceleration in flash player.
The probleme appear only with SD videos, not HD.
I have read that the problem is caused by bad decode process of SD H264 stream in Catalyst drivers (since 10.2 version) (http://forums.amd.com/game/messageview.cfm?catid=279&threadid=135419).

I also have problem with giant cursor that appears randomly (http://en.community.dell.com/support-forums/laptop/f/3519/t/19331837.aspx?PageIndex=3).

Last problem:
If I update graphics drivers (Catalyst 10.11 or 10.10, 10.9, 10.8), the giant cursor problem disappear, but I can't play bluray anymore.

I have the same problem.

Any comment from a Dell Admin?!! very nice product and service BTW!!!!!