i don't know the exact model 17 i have but i can't get it to boot past the dell logo
had it on sleep mode (i have ti set to sleep every time i close the lid) last night went to sign in & it wouldn't finish loading past the logging in screen
i got the blue screen & it restarted on me & now i can't get past the dell screen. the progress/loading bar goes about 3/4 of the way through then stops & nothing happens
not one single button works
can't get to boot options, can't get to setup, can't get into safe mode, nothing works
nothing is plugged in, battery & cord seem fine
i can't hear anything turning on inside the laptop not even the fan
tried taking out the battery & pressing the power button thing still nothing
Thank you for writing to us!
We would suggest you to remove the excess power from the system by removing the battery and then try booting the system .
If that doesnt work then since the system is not in warranty and this will be a hardware issue .
Kindly private message the service tag and email address.
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