western077
Copper

Dell Studio XPS 16 turns itself on and off at random

Hey, I recently bought one of the Studio XPS 16 laptops and I was wondering if anyone else has been having the same issue where it will suddenly turn itself on for no reason and without me touching it?

Like this morning I was in my room, I just back from the shower and I was getting changed when my laptop suddenly turned itself on without me touching it, and a few nights ago I woke up to find the white light on its side flashing -meaning at some point in the night it would have turned on and then after 30minutes of being unused it would have gone on to "sleep" mode. 

The other issue is that when I turn it back on from Hibernate, if I don't type my password fast enough or the facial recognition software doesn't recognize me within 20 seconds or so it will put itself on "Sleep" mode. It doesn't always do this, but its kind of annoying. Other than that the laptop is amazing and I love it. 

Has anyone else had this issue? And would it be a Windows 7 problem or Dell's fault?

 

 

EDIT: SOLUTION!!!

I have phoned Dell Customer Support, which used that thing which allows them to take control of your computer and they showed me how to solve the issues. If you have Windows 7 follow these steps:

 

1. Left Click on the power icon at the bottom right of your start bar 

2. Click on "More Power Options" (or just search for "power options" on your start bar)

3. Click on "Change plan settings" on either Balanced or Power Saver (depending on which one you use)

4. Click on "Change advanced power settings"

5. Once your Power options panel opens, scroll down and select  "Sleep"

6. Click on "Allow Wake Timers" and then click on "Enable" and scroll down to select it as "Disable"

7. and now you're done!

I will update this post again if it turns out that this is not the solution and my laptop continues to switch itself on without me telling it to.

 

 

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18 Replies
fireberd
Diamond

Re: Dell Studio XPS 16 turns itself on and off at random

Deleted



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

Member of Nashville based R.O.P.E.

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iamtree
Copper

Re: Dell Studio XPS 16 turns itself on and off at random

I am having the exact problem with my dell studio xps 16 turning on randomly usually early in the morning. It will come out of hibernation mode and sleep mode. Dell support hasn't been helpful. We updated different drivers and I also turned off any scheduling of automatic updates. I would really like to find a solution because sommetimes I leave my computer in my computer bag in hibernation mode and when I get it in the morning the battery is completely drained and the computer is warm.

 

Is this a hardware problem...Computers shouldn't be able to turn themselves on if they are in hibernate state?

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Re: Dell Studio XPS 16 turns itself on and off at random

I'm having exact problem. I have password lock on my account so when it turns on, it asks me to sign in. I don't understand what the problem is. Please someone help us.

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awesomeD
Copper

Re: Dell Studio XPS 16 turns itself on and off at random

Mine does the same. I have A Dell Studio 15 and I like to leave mine in hibernate but it turns on spontaneously when left in this mode. It is usually in my bag when this happens and I am very worried of it causing harm to my laptop from overheating. It goes into sleep mode after 15 minutes.

Do you think this would have caused any harm to my laptop?

I would also love a solution to this as I am now always forced to shut down my laptop which is sometimes an inconvenience.

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western077
Copper

Re: Dell Studio XPS 16 turns itself on and off at random

I've found mine is starting to do it more often now too, usually it turn itself on once during the day and then again during the night -which usually wakes me up as its not exactly the quietest laptop around. I haven't contacted Dell to complain about it, but if you have are you able to let us know what they told you? I will probably contact them this weekend to report the issue. Seeing as this is a hardware issue, we should all be covered by Dell's warranty. 

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iamtree
Copper

Re: Dell Studio XPS 16 turns itself on and off at random

I just disabled both the wake timers like you wrote about in Edit: Solution. I will see if that works. Is it not working for you?

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western077
Copper

Re: Dell Studio XPS 16 turns itself on and off at random

I just disabled both the wake timers like you wrote about in Edit: Solution. I will see if that works. Is it not working for you?

Well the guy at Customer Support said that Dell were unaware of the issue, but that he thought this might be what was causing the problem. I only contacted them today, so I'm not going to get my hopes up as I haven't really given it a chance to do it again. I have had the laptop on hibernate today, and it didn't turn itself on, but then again it wouldn't do it all the time anyway. It's worth you trying it out anyway, and if it turns out that this hasn't fixed the problem, I'll contact Dell again and post whatever they say on here Smiley Happy

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Re: Dell Studio XPS 16 turns itself on and off at random

I believe Edit: solution is the solution to our problems, it is sensible, I disabled the auto-wake timer at 9:00 am today and I logged in at 3:30 and it hadn't turned back on at all. If I ever find that it turns back on again while auto-wake up timers are disabled, I'll make another post saying so.

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awesomeD
Copper

Re: Dell Studio XPS 16 turns itself on and off at random

Has anyone tried the solution yet? I'm reluctant to leave mine in hibernate now. I'm worried that my laptop turning on in my bag would have damaged it in some way? Do you think this is possible? Someone ease my mind please?!

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