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newcityview
1 Copper

Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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PC: Dell Inspiron 15 3542

OS: Windows 8.1

Problem:  I am unable to download drivers from the dell support website

Dell System Detect has been successfully installed on my PC.  It's icon is present in the system tray.  Inspite of this I am repeatedly getting the message that I need to download and re-install the Dell System Detect software.  No matter how many times I install it as the administrator, I get the same message.  I am unable to accomplish anything on the Dell Support Website. 

I have looked for a problem with the software on my laptop.  Sfc scans do not detect any problems with missing or corrupt windows software.  What else can I do to correct this frustrating glitch?

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RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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do u have "supportAssist" installed? try using that. and also have u registered ur "service Tag" or "express service tag"

the SupportAssist" can be found by going to start screen and clicking that arrow that takes u to all the apps installed on ur laptop

no, dont work for Dell, just offering suggestions

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BE-Bob
1 Copper

RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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Tried it again on Firefox without AdBlock+ and without NoScript. Now it is working. I seems that even though I allowed scripts and turned off adblock, there was still some compatibility issue with System Detect. Running from an 'unprotected' FireFox browsing session seemed to solve the problem.

6 Replies

RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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do u have "supportAssist" installed? try using that. and also have u registered ur "service Tag" or "express service tag"

the SupportAssist" can be found by going to start screen and clicking that arrow that takes u to all the apps installed on ur laptop

no, dont work for Dell, just offering suggestions

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BE-Bob
1 Copper

RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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I am having the same problem. I can't find a solution. Updated to the newest version of Dell System Detect. Still no luck.

PC: Optiplex 9020

Browser: Firefox 37.0.2

Dell System Detect: 6.1.0.3

The web page continues to ask me to download and install the software even though it is already running. The only options for the system tray icon are 'exit' and 'about'.

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BE-Bob
1 Copper

RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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Tried it again on Firefox without AdBlock+ and without NoScript. Now it is working. I seems that even though I allowed scripts and turned off adblock, there was still some compatibility issue with System Detect. Running from an 'unprotected' FireFox browsing session seemed to solve the problem.

newcityview
1 Copper

RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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Be-Bob,  You are a genius.  I have been trying to figure out the problem on and off for several months.  Thank you

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KMinA2
1 Copper

RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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any suggestions for Chrome?

Humbirdz
2 Bronze

RE: Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

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I don't know about chrome but in internet explorer you need to take the checkmark off (tools- safety}  - active x filtering.I have been also having lots of problems with system detect and am going to uninstall it and just download drivers myself.Current version of system detect is 8.5.0.4. I am just using support assist currently..LOL I didnt notice how old this post is..Was just doing a search on issues with system detect..Have a good day all Smiley Happy

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