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kaiggtt
1 Copper

Dell UP2414Q, unable to connect with XPS15 9550 win10

I got this new UP2414Q monitor, I tried both thunderbolt3 (xps15) to displayport (the monitor) and hdmi(xps15) to hdmi (the monitor) and both of them did not work. I was also installing Dell Monitor Driver Installer from C:\Dell\Drivers\XVH9H however it shows

The following connected monitors have been detected:

Sharp Plug and Play Monitor - SHP143E

Drivers for the following monitors have been found:
Dell UP2414Q (DP) - DEL409C
Dell UP2414Q (HDMI) - DEL409B

Drivers for the following connected monitor can be installed:
None

Please connect your monitor before running this program.

And I also installed Dell Display manager, the newest intel graphics and nvidia graphics driver from DELL driver website. But there is just nothing going on the monitor screen. And I cannot see any other monitor detected in the device manager except the 'Generic pnp monitor'

For the monitor OSD, i can only choose HDMI/mini DP/DP, only these 3 options are available and I cannot get into the menu (see the photo)

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8 Replies
jphughan
5 Rhenium

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

You don’t want to use HDMI because the XPS 15 only has HDMI 1.4, which isn’t enough for 4K @ 60 Hz. For DisplayPort, what adapter did you use to connect it to the USB-C/Thunderbolt port?

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jphughan
5 Rhenium

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

In addition to the above, what DisplayPort cable are you using? Not all cables can reliably carry the bandwidth required for 4K @ 60 Hz. And have you successfully tested your cable and adapter with any other display, preferably another 4K display?

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jphughan
5 Rhenium

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

And in terms of the OSD menu, typically one button displays the input selector interface and a different button displays the full menu. Check the manual for that display, which you can find on support.dell.com.

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kaiggtt
1 Copper

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

www.amazon.de/.../ref=oh_aui_detailpage_o01_s00 i'm using this cable and i only have this display, couldn't find a button to start with OSD full menu

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kaiggtt
1 Copper

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

The manual is here fast.ulmart.ru/.../686254.pdf but still I couldn't find a way to get to the main menu, as it is always in the selecting HDMI/DP/mini DP menu and there is no button to exit

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kaiggtt
1 Copper

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

hello my previous message seems to not going through, my current problem is that i read the fast.ulmart.ru/.../686254.pdf   which is the manual but it still doesnt tell how to get to the main OSD menu and there isn't a button for me to do that. I dont have other monitor or laptop to test it and also the www.amazon.de/.../ref=oh_aui_detailpage_o01_s00  is the tb3 cable i used

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kaiggtt
1 Copper

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

hello my previous message seems to not going through, my current problem is that i read the https://fast.ulmart.ru/manuals/686254.pdf   which is the manual but it still doesnt tell how to get to the main OSD menu and there isn't a button for me to do that. I dont have other monitor or laptop to test it and also the https://www.amazon.de/gp/product/B06XFG1YKT/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1  is the tb3 cable i used

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jphughan
5 Rhenium

RE: Dell UP2414Q, unable to connect with XPS15 9550 win10

Well Page 25 of that manual shows what the full OSD is supposed to look like, so if you can’t access it and can’t get any sort of picture to display, then you may simply have a bad display. Sorry!

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