Community Manager
Community Manager

Dell USA Hinge Policy

While Dell strives to provide our customers with systems and components of the highest quality and the lowest failure rates, please understand, though, that this practice cannot guarantee absolutely trouble free performance. The Dell Community is a USA based Forum, so the policies discussed here are primarily for Dell USA customers. If you are not in the USA, please contact Dell Technical Support in your country to discuss the applicable Dell policies. Like all mechanical devices, computers are sooner or later subject to performance failures, no matter how well built they may be. Consequently, we provide warranty coverage and a choice of Service Plan Agreements that furnish our customers with a range of options therefore: 

If the laptop hinge or hinge assembly fails while inside the purchased warranty period;
* Contact Dell Technical Support
* The Dell Technical Support agent will troubleshoot with you. They will investigate the issue to verify that the failure was not customer caused damage, abuse, misuse, or accidental damage.
* At our discretion, Dell may or may not replace the hinge and/or the hinge assembly, or any other plastics, depending on the findings of the investigative process above.
* If the system is covered under Accidental Damage Service the hinges may be repaired 1 time per calendar year.

However, if the laptop hinge or hinge assembly fails outside of the purchased warranty period, or is a result of customer caused damage, then the customer will be required to pay for the repair and parts using our "Support Service for Expired Warranties" offering. The customer may also opt to purchase the necessary parts to replace the hinges themselves or have a local technician do the work.