Anserman
1 Copper

Dell Vostro 1710 batttery not charging?

I have a Dell Vostro 1710 laptop that was purchased in December 2008.

I am currently having problems however with the battery/charger. The battery does not charge except when I first plug it in.  The Power Meter icon shows that it is charging but only for up to 10 seconds, then the message then goes to "On AC Power"

I first noticed that the battery icon on the taskbar in Windows XP PRo SP3 was saying "ONn AC Power" but not charging. Sure enough, it wasn't charging. My colleague who has the same laptop purchased at the same order but does not have an issue.

I have done all the things you normally do to troubleshoot a battery including reboot, check for software updates, swap the battery with my collegue, swap AC adapter, even replace the battery with a new one yet I still have that issue. 

I have now noticed that it doesn't appear to be anything to do with Windows at all as when I power it down, plugging the charger in brings the charging light on for approximately 10 seconds, then the light goes out and the laptop doesn't charge.

This morning I tried a different battery that does charge into my laptop and had the same issue, which discounts it being a battery issue I think. I also tried downloading updated drivers from this website but again no joy.

Does anyone have any idea what might be causing this? Is it likely to be an issue with the motherboard, or possibly the charger? Any advice would be appreciated.

Thanks,

 

Marcel

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4 Replies
kirkd
5 Rhenium

Re: Dell Vostro 1710 batttery not charging?

You have ruled out most things, leaving only problems with the DC socket on the system board. Failed solder connections result in several different problems, including yours. There are some shops that can repair these sockets for a nominal charge. If unrepairable, you will need to replace the system board, which is expensive. Look at e-bay for companies offering to repair system boards for your machine. Most charge only a nominal fee if they can not repair it.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

elsnod
1 Nickel

RE: Dell Vostro 1710 batttery not charging?

This 1710 does exactly the same thing. Plug in & charge for about 5 seconds then icon shows on AC, not charging.

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elsnod
1 Nickel

RE: Dell Vostro 1710 batttery not charging?

Upgraded BIOS to A12 and still would only show battery charging for a few seconds.

checked PhoenixBIOS Setup Utilities/ Main/ AC Adapter = "NONE".

In desperation I went to PhoenixBIOS Setup Utilities/

1st I disabled 'quickboot to allow boot testing.

2nd under PhoenixBIOS Setup Utilities/ Exit  1/2 way down the list; "Load default settings" and saved on exit.

Rebooted and F2 to PhoenixBIOS Setup Utilities/ MAIN now shows AC Adapter = "90W".

and my battery shows charging Smiley Happy

Also I disabled the Quickboot setting to allow tests 1st, but I see the defaults re-enables Quickboot, so am not sure if that made the difference(?)  Good Luck.

kirkd
5 Rhenium

RE: Dell Vostro 1710 batttery not charging?

Elsnod:

In think you may have hit on something. I assume you arre NOT using Windows 8, which has the Fast Boot function in the UEIF BIOS. Fast Boot should be similar to Quickboot. Fast Boot speeds through the boot process so fast that it's difficult to get the BIOS to see the F2 or F12 key press to get into the BIOS or Repair pages, and it is usually ignored. It's possible that the response from the battery after being queried by the BIOS is too slow, and the BIOS doesn't get the answer.

Someone out there should try this if they haven't been able yo solve the issue. To boot without Fastboot, hold the SHIFT key while pressing either SLEEP or SHUT DOWN and follow the prompts if it doesn't go off or reboot. 

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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