Dell Vostro 3500 Screen Problem

Hi,

Based on the picture we suspect there seems to be an internal crack. But then if there is no display on the screen when the external monitor is connected then the graphic card could be faulty .

Also to eliminate the LCD Panel I would ask you to initiate the LCD BIST( Built In Self Test) by restarting the system and then press the Fn key on system startup or else power up the system with D-Key pressed. This test will display solid colors on the screen if the display is distorted even during the test then the screen is faulty.

Do send the service tag of the system along with system owner's contact details via private message so that we can assist you further.

Awaiting your response.

Regards,

Jennifer,

thank you for the reply, i've tried holding the D key after power up. i think test is running fine i mean solid colors changing(no colors displaying but i can recognize the movement of changing from one to other) but still the screen is same like u said i can see the internal crack or attached pic image. 

For some reason my laptop doesn't have a service tag, i took it as refurbished laptop while i was in UK, since then i do not have one...

Jennifer, could you please be specific on system board, do you mean mother board? and also would you be able to direct me to the right links for replacement of system board and screen for Dell Vostro 3500 model/i5/6GB RAM/500HDD, could you? I recon screen for 3500 is little different then normal, doesn't shine, i do not know what to call it, do you?

Hi,

Based on the information given system board & LCD Panel seems to have gone faulty. Without the service tag of the system we wouldn't be able to assist you with the part replacement, alternatively you can take the system to any local dell re-seller so that they can assist with these 2 parts getting replaced.

Hoping this helps.

Regards,

Hi Praveen,

I would ask you to forward the service tag along with the region from where you are writing to us via private message so that we can assist you with this information. Also we need the check if the video card is integrated on the systemboard(or motherboard ) or if its an addon card, for that again we need the service tag.

Awaiting your response.

Regards ,