Niki Akbar
1 Copper

Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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Hello,

I'm looking for a solution for fingerprint reader on Vostro 5470, Windows 7 64-bit.

Is there anyway to make windows detect the fingerprint reader?
 I've reinstalled the driver from dell downloads. Biometric is there on control panel, but it cannot detect the device.

I tried the validity FMA software, but it won't detect the fingerprint reader as well.

Thanks.

1 Solution

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edwinls99
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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Oh saya juga dari Indonesia Yudhi 🙂
Tenang saja, ini link downloadnya

http://www.mediafire.com/download/b6zipchfm2co00k/DigitalPersona.FingerPrint.Software_v5.20_x64_2.zi...

credit to JR Saeba

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yudhiprabowo
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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Hello Niki,

I using Windows 7 32 bit, on my Vostro 5470 also facing the same problem. On Device manager > Biometric > Validity Sensor is detected but I dont know how to use it. I cannot see fingerprint reader device on control panel or Fingerprint software on All Programs. I ever used other brand notebook, and there was specific software to register fingerprint 

Hope Dell technical support could give answer to this issue.

Thanks

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edwinls9
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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have you downloaded the Digital Persona Fingerprint Suite? it should make it works

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yudhiprabowo
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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HI Edwin,

Where is the link for Digital Persona Fingerprint Suite?

I have searching  Dell website & Google, but I cant find any link to download that software

http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&doc...

Thank you

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yudhiprabowo
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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When I go to My Dell Download, I got strange issue. I got error message Service Tag is not supported. In country list, I cannot find Indonesia. Strange because I buy this Vostro 5470 in Indonesia

I want to contact Dell Support, but the result also same. My Service Tag is not supported. Very annoying. If I know my country is not listed / supported by Dell, I prefer to not buy this product.

I have search google about Digital Persona Fingerprint Suite software, but still hasnt match with Vostro 5470.

Wish someone could upload Digital Persona FIngerprint Suite & share the link. Thank you

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edwinls99
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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Oh saya juga dari Indonesia Yudhi 🙂
Tenang saja, ini link downloadnya

http://www.mediafire.com/download/b6zipchfm2co00k/DigitalPersona.FingerPrint.Software_v5.20_x64_2.zi...

credit to JR Saeba

yudhiprabowo
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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Terima kasih Pak Edwin,

sy browsing dari situs hp http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/DigitalPersona-Validity-fingerp...

sudah bisa sekarang. Ternyata di kaskus ada threadnya khusus ya 🙂

Hi Nikki, please take a look from above site. Please read at the middle of page. You can see the link for 32bit and 64 bit.

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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Works fine!

Thank you!

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nohackmove
1 Copper

RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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Hi,

which one of above did solve your problem?

can you be specific?

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RE: Dell Vostro 5470 - Fingerprint not Detected - Windows 7 64-bit

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"Oh saya juga dari Indonesia Yudhi 🙂
Tenang saja, ini link downloadnya

http://www.mediafire.com/download/b6zipchfm2co00k/DigitalPersona.FingerPrint.Software_v5.20_x64_2.zi...

credit to JR Saeba"

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